Hemingway's Host

Bass Pro Shops; Springfield (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

Bass Pro Shops is seeking a Host for their restaurant to ensure all guests are welcomed and seated courteously. The role involves greeting patrons, managing wait lists, and providing excellent customer service. Ideal candidates will have a high school diploma and a passion for customer service, with part-time benefits including discounts and paid time off.

Benefits

Discounts on retail, dining, resorts, and attractions

Dental and vision benefits

401k

Paid holidays and vacation

Qualifications

• High school diploma or GED preferred.
• Experience in customer service.
• Ability to memorize menu items.

Responsibilities

• Greets all restaurant patrons immediately upon arrival.
• Assigns guests to server stations and communicates wait times.
• Maintains restrooms throughout the shift.

Skills

Customer service

Team player

Flexibility

Task prioritization

Calm under pressure

Education

High school diploma or GED

Job description

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Position Summary

The Host ensures all restaurant guests are greeted, made to feel welcome, and seated in a friendly and courteous manner.

Essential Functions

• Supports a strong commitment to world-class customer service.
• Greets all restaurant patrons immediately upon their arrival.
• Inquires about the number of guests, maintains wait lists, and communicates wait times.
• Assigns guests to server stations fairly; takes guests to their station with menus and seats them.
• Controls guest volume at the entrance; attends to and anticipates guest needs while waiting.
• Answers questions about the menu, restaurant, and Bass Pro Shops.
• Handles phone inquiries and books reservations.
• Performs opening and closing duties, assists with pre-bussing and table setup.
• Acknowledges and thanks guests upon departure.
• Maintains restrooms throughout the shift.
• Performs all other duties as assigned.

Experience/Qualifications

• High school diploma or GED preferred.

Knowledge, Skills, and Abilities

• Experience in and passion for customer service.
• Willingness to learn and be a team player.
• Flexible and mindful of team dynamics.
• Follows proper procedures per SOPs.
• Ability to memorize menu items.
• Works well with others, prioritizes tasks, and maintains guest satisfaction.
• Motivated, takes pride in work, stays calm and organized during busy times.

Travel Requirements

N/A

Physical Requirements

Regular walking, standing, lifting (up to 50 lbs), bending, and stooping.

Independent Judgment

Performs tasks under supervision, with work reviewed by a supervisor. Limited independent judgment.

Part-Time Benefits

Enjoy discounts on retail, dining, resorts, and attractions, plus benefits like dental, vision, 401k, paid holidays and vacation, and more.

Bass Pro Shops is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, or other protected categories.

Reasonable accommodations are available for individuals with disabilities. Contact [e-mail] for assistance.