Helpline Counselor

Parents Anonymous Inc.; Claremont (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Parents Anonymous Inc. seeks a compassionate Helpline Counselor with a Master's degree in Social Work, MFT, Psychology, or Counseling and active BBS registration. You will deliver evidence-based programs to diverse parents, children, and youth via CA or National Helpline channels, using empathetic, trauma-informed approaches and crisis intervention.

Training and supervision are provided. The role requires weekend work, full-time hours, and flexibility to meet needs while upholding

Qualifications

• Master's degree in a relevant field required.
• Active registration with the Board of Behavioral Sciences (BBS) with 1,000 hours toward license.
• Bilingual Spanish and English preferred; other languages a plus.

Responsibilities

• Provide trauma-informed emotional support via calls, texts, and live chats.
• Respond to crises including suicidal ideation with supervisor support.
• Document interactions and outcomes in the assigned database.
• Engage in outreach to increase program participation.
• Maintain confidentiality and adhere to policies and procedures.

Skills

Crisis management

Empathy

Communication skills

Bilingual Spanish/English

Education

Master's Degree in Social Work

Master's Degree in Marriage & Family Therapy

Tools

Microsoft Excel

Microsoft Office Suite

Job description

Working Hours: Full Time, weekends required, with two (2) weekdays off (to be assigned). AM schedule (7:00am-3:30pm), Evenings (3pm-11:30pm). This schedule is a general guideline and will vary based on need.

About Us

We are a compassionate organization dedicated to supporting the empowerment journey of diverse Parents, Children and Youth though Evidence-Based Programs that ensure diversity, equity, inclusion, and belonging. We offer a safe space for parents, caregivers and their children and youth to receive emotional support, guidance, and resources to help them navigate personal concerns.

Learn more about Parents Anonymous®: https://parentsanonymous.org

Learn more about the CA and National Parent & Youth Helplines:

https://caparentyouthhelpline.org | https://www.nationalparentyouthhelpline.org

Position Overview

Parents Anonymous® Inc. is looking for an enthusiastic, caring, and compassionate Helpline Counselor with a Masters Degree in Social work, Marriage and Family Therapy, Psychology, or Counseling and a valid and active registration with the BBS. You will be trained to deliver Parents Anonymous® Evidence-Based Programs to support diverse Parents, Children & Youth. Experience with Parents is a must as well as crisis situations.

You will be providing trauma-informed emotional support to diverse Parents, Children and Youth through calls, texts, and live chats on the California or National Parent & Youth Helpline® . Trained counselors who answer the Helpline utilize Evidence-Based Parents Anonymous® therapeutic processes and engage in empathy, share self-calming and mindfulness techniques, help Parents, Children and Youth of any age build their support system, and connect them to weekly free Parents Anonymous® Groups and other services. We believe that Asking for Help is a Sign of Strength® . Creating a judgment free and safe space with no blaming and shaming is essential to providing Evidence-Based support to address trauma, stress, anxiety, and any crisis or personal issue. If you are passionate about Strengthening Families and care deeply about the well-being of Diverse Parents, Children & Youth you would be a great fit for Parents Anonymous® Inc. Parents Anonymous® Inc. provides Clinical Supervision for ACSWs, AMFTs and APCCs upon the completion of successful 90 days of employment.

Key Responsibilities

• Utilize Parents Anonymous® Evidence-Based therapeutic processes to respond and assist Parents, Children and Youth through phone/texts/chats on the CA and National Parent and Youth Helpline® and document interactions in the assigned database.
• Provide emotional support and locate appropriate resources in response to their issue or concern.
• Address crises like suicidal ideation, child and elder abuse and neglect with the support of your assigned supervisor and VP of Clinical Services.
• Utilize a caller database to collect and document calls and outcomes.
• Document scope of issues and results of calls/text/live chats in database.
• Attend all required training and weekly clinical supervision.
• Implement all Parents Anonymous ® policies and procedures.
• Maintain confidentiality of all services provided.
• Engage in outreach initiatives to agencies/organizations to increase engagement of Parents, Caregivers, Children and Youth in Parents Anonymous programs.
• Perform other duties as assigned.

Qualifications

• Must possess a Master’s Degree in Social Work, Marriage and Family Therapy, Psychology or Counseling from an accredited graduate school.
• Must be fully registered with the Board of Behavioral Sciences with at least 1,000 hours towards your license.
• Bilingual in Spanish and English preferred and other languages spoken is a plus.
• Must provide documentation of being fully vaccinated including at least one booster shot against the COVID-19 virus.
• Must have a minimum of 1-2 years working in social services with Parents and/or Youth.
• Must have a minimum of 1-2 years of individual or group counseling.
• Must have well-developed computer skills.
• Patient learner, high intelligence, passionate, open to feedback, and team player
• Willingness to be flexible to fulfill the requirements of the position
• Must be culturally responsive, responsible, and able to seek assistance from supervisor when crises arise.
• Must embrace the 4 Therapeutic Processes of Parent Anonymous ® including Mutual Support, Parent Leadership, Shared Leadership®, and Personal Growth and Change.
• Attend 80 hours of Comprehensive Training In Person
• Must have a smartphone
• Must provide documentation of being fully vaccinated including at least one booster shot against the COVID-19 virus
• Must have a valid driver’s license, car insurance, and reliable transportation [to commute to the assigned office (and travel locally for outreach / as needed)]
• [Basic / Well-developed] computer skills with proficiency in Microsoft Excel and the Microsoft Office Suite; familiarity with databases or project management software preferred
• Strong [analytical,] communication, [community] relationship-building, organizational, and time management skills
• Ability to manage multiple tasks, follow written procedures, and meet deadlines consistently
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Ability to handle sensitive information with confidentiality and discretion
• Commitment to the Vision, Mission, Goals, and Best Practices of Parents Anonymous® Inc.