Helpdesk Technician I (FT) (AM/PM) ("Tecnico de Informatica")

Lodgetorreypines; San Diego (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading company in hospitality seeks a Help Desk Technician I to provide technical support for staff. This entry-level role involves troubleshooting basic issues, assisting with setups, and maintaining service logs. The company offers a supportive environment with opportunities for career advancement and various employee benefits.

Benefits

Up to $1000 Referral Bonus

Discounted Hotel Rooms

Free Employee Parking

Free Meals & Refreshments

Health, Dental, Vision Insurance

Qualifications

• 1-2 years of experience in IT help desk or technical support.
• Relevant certifications preferred but not required.

Responsibilities

• Act as the first point of contact for technical assistance.
• Provide basic troubleshooting for hardware and software.
• Assist in onboarding new employees.

Skills

Customer Service

Technical Support

Networking Concepts

Education

High School Diploma or GED

CompTIA A+

ITF+

Tools

Windows 10/11

Microsoft Office 365

Job description

Job Details

Level: Entry

Job Location: Bahia - San Diego, CA

Position Type: Full Time

Education Level: Professional Certification

Salary Range: $20.00 - $24.00 Hourly

Travel Percentage: Up to 25%

Job Shift: Day / Evening

Job Category: Information Technology

Description

LOCATION

Evans Hotels
Since 1953, Evans Hotels has been a hospitality leader in San Diego and Southern California. Its portfolio includes two properties on Mission Bay, Catamaran Resort Hotel and Spa and Bahia Resort Hotel, as well as the AAA Five Diamond property in the prominent seaside community of La Jolla, The Lodge at Torrey Pines.

Evans Hotels is a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.

The Help Desk Technician I ("Tecnico de Informatica") serves as the first point of contact for technical support to Evans Hotels staff. This entry-level role focuses on troubleshooting basic technical issues, providing general desktop support, assisting with software and hardware setups, and escalating complex problems to higher-tier support staff when necessary.

PAY & PERKS

• Compensation: $20.00 - $24.00 DOE**
• Up to $1000 Referral Bonus,after being hired, for each referral you make that is hired at any Evans Hotels property.
• Discounted Hotel Roomsfor all employees and friends & family
• Free Employee Parkingand/or discounted MTS Pronto Card
• Free Meals & Refreshmentsduring working shifts
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, hotel stays at our sister properties, and more!

ESSENTIAL DUTIES:

• Act as the first point of contact for users seeking technical assistance by phone, email, or in-person.
• Provide basic troubleshooting for desktop hardware, software, printers, and mobile devices.
• Assist users with password resets, account unlocks, and basic Active Directory account support.
• Help with setup, configuration, and imaging of laptops, desktops, and workstations.
• Maintain accurate logging of all service requests and incidents in the ticketing system.
• Escalate unresolved issues to Tier 2 or Tier 3 support staff as appropriate.
• Assist in onboarding new employees by setting up accounts, workstations, and peripherals.
• Perform routine maintenance tasks such as software updates and inventory checks.
• Provide excellent customer service and communicate technical information clearly to non-technical users.

Qualifications

Qualifications

• High school diploma or GED.Relevant certifications such as CompTIA A+, ITF+, or current coursework in IT fields preferred but not required.
• 1–2 years of experience and/or training in IT help desk, technical support, or a related field.
• Previous similar position in a hotel, or similar business entity a plus.
• A combination of experience, education, and/or training may be substituted for either requirement.
• Experience in dealing with the public or relevant customer service experience preferred.
• Ability to maintain a friendly, team-oriented, positive attitude and a professional appearance at all times.
• Basic understanding of networking concepts (Wi-Fi, LAN, IP addressing).
• Familiarity with Windows 10/11 and Microsoft Office 365 applications.
• Ability to diagnose basic issues related to hardware, software, and peripherals.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Willingness to learn new technologies and grow within the IT team.
• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 50lbs.
• The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.

**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.