Helpdesk Technician I

Bluegrass Network LLC.; Elizabethtown (KY); Remote; USD 35,000 - 45,000; Full time

Job summary

A telecommunications company in Elizabethtown, KY, is seeking a Helpdesk Technician I to provide customer support for internet, cable TV, and telephone services. The ideal candidate should have a high school diploma and strong problem-solving skills. Responsibilities include diagnosing technical issues and assisting customers through calls and chats. The role offers a chance to work from home post-training and includes comprehensive benefits.

Benefits

Health insurance

Dental insurance

Vision insurance

Vacation time

401k plan

Qualifications

• Ability to read, write, speak and understand English.
• Preferred 6 months experience in a call center environment.
• Ability to write in a technical format.

Responsibilities

• Provide technical support to customers for internet and cable TV issues.
• Diagnose issues quickly and explain solutions with patience.
• Respond to phone calls, chats, and emails for customer assistance.

Skills

Strong people skills

Problem solving

Organizational skills

Ability to multi-task

Education

High School Diploma or GED

Tools

PC skills

Job description

Job Description

Job information Helpdesk Technician I from the Company Bluegrass Network LLC., this latest Helpdesk Technician I job vacancy is located in the city Elizabethtown, KY situated in the country United States. This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree. Job Vacancies in this Call Center field have been opened and published up to the specified time.

Job Responsibilities

Helpdesk Technician

Are you that go-to person when someone has a question about their tech devices? Do you love helping others by sharing your technical knowledge? Bluegrass Network\'s Helpdesk team makes people feel good by helping customers with their connectivity to internet, cable TV, and telephone products.

Description

As a Helpdesk Technician, you provide insightful advice and friendly, hands-on technical support to customers in need. You will quickly diagnose the company\'s products such as home internet, email, telephone, and cable TV issues on the spot, explaining situations with patience and compassion. You stay conscious of their time demands as well as your own. Ensuring the trust of customers and coworkers alike as you respond to phone calls, chats, and email. As a Helpdesk Technician, your goal is to provide a customer friendly, first call resolution. We are looking for people who identify problems and provide feedback to ensure our customer service stays relevant and current.

Work arrangement

Work from home and advancement opportunities are available.

Onsite Training Schedule Six (6) weeks

Training/Hours

Monday - Friday 8 a.m. to 5 p.m. - First five (5) weeks, final week is 1 p.m. to 10 p.m.

After Training

Schedules vary. Will be required to work weekends and holidays as we are a 24/7/365 operation.

Qualifications

Key Qualifications:

• High School Diploma or GED
• Ability to read, write, speak and understand English
• Ability to multi-task and have organizational skills
• Strong people skills and a knack for problem solving
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues.

Preferred Qualifications:

• Exceptional PC and customer service skills
• Internet knowledge
• Ability to write in a technical format.
• 6 months or more experience in a call center environment
• 6 months or more experience in customer service

Benefits

We offer comprehensive compensation and benefits package that includes health, dental, vision, vacation time, holiday pay, and an outstanding 401k.

An Equal Opportunity Employer M/F/D/V