Helpdesk Technician

LEAP Legal Software ANZ; United States; Remote; USD 60,000 - 64,000; Full time

Job summary

LEAP Legal Software ANZ is seeking a Helpdesk Technician to provide client support in a remote work environment. The role involves resolving customer inquiries and improving self-support resources. Ideal candidates should have customer service experience and strong communication skills.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & Public Holidays)

Work From Home

Training & Development

Qualifications

• 1 year customer service experience required; accounting or law experience preferred.
• Excellent communication and writing skills essential.
• Basic computer troubleshooting knowledge expected.

Responsibilities

• Provide client support and technical issue resolution via email, phone, and chat.
• Understand client's software needs and resolve technical issues.
• Develop better self-help materials for the LEAP self-support center.

Skills

Customer service

Communication

Collaboration

Tools

MS Word

Excel

Job description

3 days ago Be among the first 25 applicants

LEAP Legal Software ANZ provided pay range

This range is provided by LEAP Legal Software ANZ. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $64,000.00/yr

LEAP leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service (SaaS) model. We employ more than 800 people globally, have offices in the USA, Australia and the UK with more than 12,000 law firms using our software worldwide. We are seeking a Helpdesk Technician to join our highly motivated, high velocity and growing team on a remote work model. LEAP will provide you with the best training, equipment, mentoring and support in order for you to be successful.

We employ people who are smart and can get things done.

The Helpdesk Technician will focus on guiding LEAP customers for various use and installation related questions. The candidate should be able to understand customers' needs related to particular product use and maintain a product log capturing any identified issues or new feature requests. Once fully trained, this role will be working a remote 40-hour week shift pattern from 9-6pm daily


Responsibilities And Duties (including But Not Limited To)

• Provide client support and technical issue resolution via email, phone and chat
• Understand client's business/software needs
• Resolve technical issues by guiding clients with specific features of LEAP software products
• Proactively improve LEAPs self-support center by developing better self-help material (written how-to articles, demo videos, etc)
• Able to work independently and efficiently to meet deadlines
  
  
  

All training will be provided.


Requirements

• 1 years' customer service experience required. Accounting or Law would be an advantage but not essential
• Excellent communication, customer service and writing skills are essential. A large portion of the time is spent on phone and chat with helping customers
• Must be computer proficient with basic computer troubleshooting knowledge such as how to manage files, folders, network drives, folder maps, installation issues etc
• Experience with Microsoft products including MS Word and Excel
• Demonstrate strong collaborative teamwork and people skills
• Excellent collaborative spirit
• A clear understanding of LEAP culture
• Thrives working with an intellectually stimulating, high-energy team
• Attention to detail, ability to manage time effectively, ability to work independently but within a team environment
• Ability to meet deadlines and commit to team goals
  
  
  
  

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources
• Stock Option Plan
• Salary - $60,000-$64,000

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at LEAP Legal Software ANZ by 2x

Get notified about new Help Desk Technician jobs in United States.

United States $66,000 - $106,000 1 week ago

IT Help Desk (Contract) (On-Site: Plano)

Help Desk Specialist - Information Technology (IT)

Texas, United States $53,100 - $72,500 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.