Helpdesk Support Specialist – Tier I

CoreVia Staffing; United States; In loco; USD 25.000 - 39.000; Tempo pieno

Descrizione del lavoro

CoreVia Staffing is seeking a customer-focused Tier I Helpdesk Support Specialist to provide frontline IT assistance via phone, chat, and ticketing systems. You will assist new employees and troubleshoot login, MFA, and basic Windows issues, documenting steps and resolutions as you go.

You will escalate complex issues to the appropriate IT teams, with weekend shifts and extended hours during peak season as needed to support operations.

Competenze

• 2+ years of equivalent work experience or a relevant technology degree.
• Ability to troubleshoot login, password, MFA, and account access issues.
• Strong communication skills for phone and chat support.

Mansioni

• Provide frontline IT support via phone, chat, and ticketing systems.
• Assist new employees and contractors with IT onboarding.
• Troubleshoot login, password reset, MFA, and account access issues.
• Resolve basic Windows, Office 365, Zoom, headset, and My Cloud PC issues.
• Document issues, troubleshooting steps, and resolutions in ticketing systems.
• Escalate complex technical issues to appropriate IT teams.

Conoscenze

Strong technical troubleshooting and,

Basic Windows troubleshooting

Password resets, MFA, and user access

Excellent verbal communication and PH

Experience with chat-based customer

Familiarity with ticketing systems

Formazione

Relevant technology degree or equivalent experience

Strumenti

ServiceNow

Zendesk

Jira

HappyFox

Descrizione del lavoro

We are looking for a customer-focused Tier I Helpdesk Support Specialist with strong communication, troubleshooting, and end-user support skills.

Key Responsibilities:

• Provide frontline IT support via phone, chat, and helpdesk ticketing systems.
• Assist new employees and contractors with IT onboarding.
• Troubleshoot login, password reset, MFA, and account access issues.
• Resolve basic Windows, Microsoft Office 365, Zoom, headset, and My Cloud PC issues.
• Document issues, troubleshooting steps, and resolutions in ticketing systems.
• Escalate complex technical issues to the appropriate IT teams.

Required Skills:

• Strong technical troubleshooting and customer service skills.
• Basic Windows troubleshooting.
• Password resets, MFA, and user access troubleshooting.
• Excellent verbal communication and phone support skills.
• Experience with chat-based customer support.
• Familiarity with ticketing systems (ServiceNow, Zendesk, Jira, HappyFox, etc.).

Additional Requirements:

• Minimum 2 years of equivalent work experience or a relevant technology degree.
• Must be available during Central/Eastern Time business hours.
• Must be comfortable working rotating weekend shifts (every other weekend).
• Flexibility to work extended hours during peak season, potentially until 8 PM.