Helpdesk Support Specialist (Remote-Nights)

Xerox Holdings; Atlanta (GA); Remote; USD 24.796 - 38.572; Vollzeit

Zusammenfassung

Xerox Holdings is seeking a remote Helpdesk Specialist I to handle password reset requests after hours. This is a 1-year contract, full-time, Monday through Friday, 3 PM to 11 PM, supporting end users via phone and email.

You will verify credentials, resolve password issues, escalate when needed, and provide courteous, responsive service. Prior helpdesk experience and basic IT skills are required, with familiarity in Kantime/UKG/Azure preferred.

Qualifikationen

• Prior helpdesk support experience.
• Excellent customer service experience.
• Strong troubleshooting and general IT knowledge.
• Preferred experience with Kantime, UKG and/or Azure.

Aufgaben

• Answer calls/emails regarding password issues.
• Verify users' credentials.
• Collaborate with customers on password issues.
• Escalate unresolved issues to the appropriate contact.
• Provide excellent customer service to end users.

Kenntnisse

Helpdesk support

Customer service

Troubleshooting

Azure / UKG / Kantime

Tools

Kantime

UKG

Azure

Jobbeschreibung

Overview

Our client is seeking a remote Helpdesk Specialist I to handle all password reset activities for after hours support. This is a 1 year contract (Full-time M-F 3PM-11PM).

Responsibilities

• Answer calls/emails regarding password issues
• Verify users' credentials
• Collaborate routinely with customers on password issues
• Escalate unresolved issues to the appropriate contact
• Provide excellent customer service directly to clients end‑user

Qualifications

• Prior Helpdesk Support experience
• Excellent customer service experience
• Great troubleshooting experience and general IT experience
• Preferred experience with Kantime, UKG and/or Azure

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [e-mail]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.