Helpdesk Support Specialist (Must Be Within 30 Minutes Of Des Moines)

TEKsystems; West Des Moines (IA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading tech service provider is looking for a Tech Support Agent. This entry-level role involves providing support through inbound calls and chats, managing a ticketing queue, and troubleshooting various technical issues. The position is fully remote and requires commitment through the contract end date. Ideal candidates will have help desk experience and be flexible with working hours.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• 12–24 months of previous technology experience in a similar Service Desk environment.
• Commitment to work through the contract end date.
• Attendance and reliability are very important.

Responsibilities

• Take inbound phone calls and chats to provide password and computer support.
• Use existing knowledge base content to search for known solutions.
• Triages problems efficiently and escalates when needed.

Skills

Help desk support

Troubleshooting

Windows 10

Job description

Description

Looking to bring on a Tech Support Agent to support internal employees via inbound phone calls. Agents will be trained on the internal tools, systems, and processes and will be responsible for managing a ticketing queue and helping troubleshoot issues that employees are experiencing. Types of calls could include: password resets, server issues, VPN/connection issues, Outlook, specific application issues, etc.

The first week of the role will involve agents going through compliance courses, the second week is a one‑week instructor‑led virtual training. After training is over agents will move into their designated shifts and start taking phone calls. During this time they will have support from managers and employees to answer questions and provide on‑the‑job training until they are comfortable.

Required qualification: Commitment to work through the contract end date. 12–24 months of previous technology experience in a similar Service Desk environment or equivalent experience.

Responsibilities

• Take inbound phone calls and chats to provide basic to complex credential administration/password, computer setup and configuration.
• Use existing knowledge base content to search for known solutions and implement workarounds.
• Follow directions and process large amounts of information in a customer‑focused, friendly manner in a fast‑paced, high‑volume environment with strong communication skills.
• Triages problems efficiently, uses solutioning tools effectively, and escalates incidents when needed to resolution or to subject matter experts.
• Handle common call/chat types such as encryption/passwords, Active Directory passwords, remote access questions for a work‑from‑home base, software installs, printer setup, and other peripherals.
• General troubleshooting of Microsoft software products such as Windows 10, Windows security updates/patching, O365, Outlook, Teams; knowledge of Virtual Desktop Infrastructures and support of mobile devices (iPhone/Android).

Skills & Qualifications

• Help desk support
• Troubleshooting
• Windows 10

Top Skills Details

• Help desk support
• Troubleshooting
• Windows 10

Additional Skills & Qualifications

• Attendance and reliability are very important for this role
• Agents will start in a structured training model and then switch into their designated shift times, so they must be flexible with working hours while getting up and running
• Strong phone customer service skills

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, benefits for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 8, 2025.

About TEKsystems

We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We\'re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We\'re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. We\'re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We\'re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity or any characteristic protected by law.