Helpdesk Support Professional

Konsus, Inc. (Superside); United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company is looking for an IT Help Desk professional for a remote contract-to-hire position. This role involves providing first-tier technical support, resolving user queries across various platforms, and assisting with hardware and software issues. Ideal candidates will have an Associate's Degree in Computer Science and strong proficiency in Microsoft Office applications.

Qualifications

• Associate's Degree in Computer Science or related field required.
• Intermediate level knowledge of Microsoft Office Suite applications.
• Experience with SharePoint, Project, and Access is highly desired.

Responsibilities

• Field and resolve telephone calls, chat, and online portal questions from users.
• Provide first-tier technical support for hardware, software, access management, and telecom issues.
• Assist users with questions and issues related to processes and procedures.

Skills

Technical Support

Problem Solving

Communication

Education

Associate's Degree in Computer Science

Tools

Microsoft Office Suite

SharePoint

Access

Job description

A company is looking for an IT Help Desk - Remote Contract to Hire.

Key Responsibilities

• Field and resolve telephone calls, chat, and online portal questions from users
• Provide first-tier technical support for hardware, software, access management, and telecom issues
• Assist users with questions and issues related to processes and procedures

Required Qualifications

• Associate's Degree in Computer Science or related field
• Intermediate level knowledge of Microsoft Office Suite applications
• Experience with SharePoint, Project, and Access is highly desired
• Knowledge of desktop Operating Systems (W2K, XP, 7, 8, Mac OS X) is highly desired