Helpdesk Specialist

SMS Data Products Group, Inc.; Fort Belvoir (VA); On-site; USD 58,000 - 66,000; Full time

Job summary

SMS Data Products Group, Inc. is hiring a Helpdesk Specialist (Intermediate) to support Defense Threat Reduction Agency on the I3TS contract. The role operates within the Service Desk, the single point of contact for customers to resolve incidents and problems across DTRA infrastructure, networks, applications, and systems.

Short-term assignment through November 2026, with potential for extension. Responsibilities include installing and configuring desktops, laptops, printers, and software,

Qualifications

• Active DoD Top Secret/SCI clearance is required.
• Proven experience in desktop support or IT technician roles.
• Strong knowledge of computer hardware, software, and peripherals.

Responsibilities

• Install, configure, and upgrade desktops, laptops, printers, and peripherals.
• Install and configure Windows OS and software applications.
• Troubleshoot hardware and software issues promptly.
• Perform basic network troubleshooting and connectivity support.
• Provide end-user technical support and training.
• Document all work in the help desk ticketing system.
• Maintain an inventory of IT assets.
• Assist with setup of new workstations.

Skills

TS/SCI clearance

Desktop support

Windows OS

Troubleshooting

Customer service

Teamwork

Tools

KVM switches

Ticketing system

Job description

SMS is hiring a Helpdesk Specialist (Intermediate) to support Defense Threat Reduction Agency (DTRA) on the Integrated Information Technology Support Services (I3TS) contract. The role operates within the Service Desk function, which serves as the single, initial contact point for customers and mission partners to resolve incidents and problems for DTRA infrastructure, networks, applications, and systems.

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

*****Short Term Assignment Approximately thru November 2026****This could be a little longer.

Job Responsibilities

• Install, configure, and upgrade desktop computers, laptops, printers, and other peripherals.
• Install and configure operating systems (primarily Windows) and various software applications.
• Troubleshoot and resolve hardware and software issues in a timely manner.
• Perform network troubleshooting and connectivity support.
• Provide technical support and training to end-users.
• Document all work performed in our help desk ticketing system.
• Maintain an inventory of all IT assets.
• Assist with the setup of new workstations.

Required Qualifications

• Must possess an active DoD Top Secret/SCI security clearance.
• Proven experience as a Desktop Support Engineer, IT Technician, or similar role.
• Strong knowledge of computer hardware, software, and peripherals.
• Experience with installing internal computer components (e.g., RAM, hard drives, video cards) and their corresponding drivers.
• Experience with KVM switches and setting up multi-monitor configurations.
• Experience with Windows operating systems (Windows 10, Windows 11).
• Familiarity with basic network protocols (TCP/IP, DHCP, DNS).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.

Salary Range

$58,000 - $66,000

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.