Helpdesk Manager

CRB Workforce; Beaverton (OR); On-site; USD 65,000 - 95,000; Full time

Job summary

CRB Workforce LLC is seeking a Helpdesk Manager to lead a roughly 20-person team across Helpdesk, NOC, SOC, and escalations. The role emphasizes proactive, self-directed leadership and alignment with a positive workplace culture.

The ideal candidate will bring MSP experience, hands-on Azure and Microsoft tools familiarity, and a track record of guiding teams to deliver reliable technical support outcomes.

Qualifications

• Prior background working within a managed services provider (MSP) environment is essential.
• Hands-on familiarity with Microsoft's enterprise-level tools as well as Azure.
• Track record of overseeing a team in a previous position; supervisory background may be considered.
• Proven ability to lead people effectively and drive results in a technical support setting.

Responsibilities

• Provide leadership across Helpdesk, NOC, SOC, and escalations groups.
• Oversee daily operations of a team of roughly 20 individuals, with two additional managers.
• Operate with strong operational focus and high degree of self-direction.
• Reflect and reinforce the organization's positive workplace culture.
• Build strong connections with team members while taking charge to achieve goals.

Skills

MSP experience

Azure

Leadership

Team management

Tools

Microsoft enterprise tools

Job description

We are currently looking for a Helpdesk Manager. We have 1 open position.

Type: Contract to Hire

Sponsorship Available: No

Must have skills:

• Prior background working within a managed services provider (MSP) environment is essential.
• Hands-on familiarity with Microsoft's enterprise-level tools as well as Azure.
• A track record of overseeing a team in a previous position; a supervisory background may be considered depending on the scope of duties and the size of the group led.
• Proven ability to lead people effectively and drive results within a technical support setting.

Responsibilities:

• Provide leadership across the Helpdesk, NOC, SOC, and escalations groups.
• Oversee the daily operations of a team of roughly 20 individuals, collaborating alongside two additional Helpdesk managers.
• Operate with a strong operational focus and a high degree of self-direction, guiding the team without requiring ongoing oversight.
• Embrace and reflect the organization's positive workplace culture, bringing a leadership approach that reinforces it.
• Serve as a supportive manager who builds strong connections with team members while remaining confident and decisive in taking charge to accomplish goals.

CRB Workforce, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.