Helpdesk and Office Assistant

Colonial Group; Cape Coral (FL); Vor Ort; USD 43.000 - 54.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental & Vision

401k with match

Paid time off

Life and AD&D insurance

Disability insurance

Zusammenfassung

Mercola in Cape Coral, FL seeks an entry-level IT support and office-assistance role to help employees stay productive. You will handle tickets, prepare laptops, manage accounts, and assist with shipments and inventory in a small infra team.

This onsite role requires no degree and offers daily training, growth toward systems administration, and a robust benefits package including health, retirement, and paid time off.

Qualifikationen

• Interest in technology and helping people use it.
• Confidence with Windows and Microsoft 365 (Outlook, Teams, OneDrive) as an everyday user.
• Willingness to learn quickly and ask for guidance when unsure.
• Clear, friendly English spoken and written.
• Reliable organization and follow-through on requests and tasks.
• Ability to work onsite during business hours and lift ~40 lb (18 kg).

Aufgaben

• Handle daytime helpdesk queue and overnight handovers.
• Prepare accounts, licenses, laptops and access; manage departures and inventory.
• Troubleshoot Windows laptops, Microsoft 365, printers, docks, monitors and connectivity.
• Enroll devices using Microsoft Intune / Autopilot and remote-management tools.
• Verify identity and protect confidential information during account changes.
• Track equipment, coordinate shipments, and process returns for remote staff.
• Assist with onsite infrastructure tasks and maintain meeting rooms/equipment.
• Document tickets and create how-to articles for recurring issues.

Kenntnisse

Tech enthusiasm

Windows 365

Willing to learn

Clear English

Onsite work

Lifting 40 lb

Jobbeschreibung

ROLE SNAPSHOT

• Pay: $31.00 to $39.00 per hour
• Location/Schedule: Onsite at 125 SW 3rd Pl, Cape Coral, FL 33991 Full-time US Eastern business hours
• Department: IT Infrastructure & Security
• Reports to: Manager, IT Infrastructure & Business Continuity
• Purpose: Help employees stay productive while keeping office operations, equipment and everyday support requests organized.

ABOUT THE ROLE

About half your work will be IT support: answering tickets, preparing laptops, helping employees with accounts and troubleshooting everyday problems. The other half will be office support: shipping equipment, receiving deliveries, tracking inventory and keeping shared spaces and equipment working.

Most employees work remotely, so getting equipment prepared correctly and delivered on time matters. You’ll also pick up open tickets from the overnight support team each morning and work with a small infrastructure team on escalations.

This is an entry-level role. No prior professional IT experience or college degree is required.

KEY RESPONSIBILITIES

• Own the daytime helpdesk queue, pick up overnight handovers, keep employees informed and resolve or elevate requests within response targets.
• Prepare new-hire accounts, licenses, laptops and access; handle departures, equipment recovery and instructed data preservation.
• Troubleshoot Windows laptops, Microsoft 365, printers, docks, monitors, audio and basic connectivity.
• Prepare and enroll devices using Microsoft Intune / Autopilot and a remote-management platform, with training provided.
• Verify identity before account changes, follow access procedures, protect confidential information and elevate suspicious messages or calls.
• Track equipment inventory, prepare shipments, monitor deliveries and process returns from remote employees.
• Coordinate supplies, vendors and building services; keep meeting rooms and shared equipment working; assist with directed onsite infrastructure tasks.
• Document every ticket and turn recurring problems into short, useful how-to articles.

MUST-HAVE QUALIFICATIONS

• A genuine interest in technology and helping people use it.
• Confidence using Windows and Microsoft 365, including Outlook, Teams and OneDrive, as an everyday user.
• Willingness to learn quickly and ask for guidance when unsure.
• Clear, friendly written and spoken English, including the ability to explain a fix to a nontechnical person.
• Reliable organization and follow-through on requests, equipment and outstanding tasks.
• Ability to work onsite during business hours and lift and move equipment weighing approximately 40 lb (18 kg).

PREFERRED QUALIFICATIONS

• Helpdesk, IT support or customer-facing experience, including internships, school IT or retail technology work.
• Exposure to Active Directory, Entra ID or a ticketing system.
• Familiarity with Microsoft Intune / Autopilot or another device-management tool.
• Basic macOS or mobile-device support.
• An entry-level certification such as CompTIA A+ or Microsoft 365 Fundamentals.
• Experience shipping and tracking equipment for remote employees.
• Interest in developing toward systems administration.

WHAT WE OFFER

• An entry point into IT without requiring a degree or previous professional IT experience.
• Daily training and supervision as you learn.
• Hands-on experience inside a small infrastructure team.
• Training on the tools used in the role.
• A path toward systems administration for people who demonstrate interest and growth.
• Medical, Dental, and Vision coverage
• Optional Accident, Hospital Indemnity, and Critical Illness
• Employee Assistance Program (EAP)
• Employer-paid Life and AD&D Insurance
• Optional Supplemental Life and AD&D Insurance
• Short- and Long-Term Disability Insurance
• Flexible Spending Accounts
• Health Savings Accounts
• Dayforce Wallet – get paid as you earn
• Employee Discount
• Retirement Planning (401k with matching contribution)
• Pet Insurance
• Wellness Program Offerings
• Paid Time Off, accrued per pay period based on years of service, starting at 15 days annually.
• 9 Paid Holidays per year, including 1 floating holiday.

HONEST CHALLENGE

This role combines technology support with practical office work. You’ll switch between helping a frustrated employee, preparing a shipment, following up on a ticket and keeping equipment records accurate. Success means staying calm, documenting your work and closing the loop—even on small requests. When a request involves identity, access or confidential information, you must follow the process and ask when unsure.

The pay range for this position is $31.00 to $39.00 per hour. Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.

This position is benefits-eligible. Mercola provides competitive, affordable, and diverse benefit programs that support your total health – from a healthy body to a healthy mind. These benefits support you and your family in all aspects of life:

Our Commitment to Equal Opportunity and Inclusion

Mercola and its affiliates (“Mercola”) are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race (including hairstyle and texture), color, religion or belief (or lack thereof) (including religious grooming and dress practices), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. If you need accommodation, please send an email to [e-mail] to let us know the nature of your request.