Help for Heroes Intake Coordinator -PRN

Lifepoint Health®; Louisville (KY); Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player in behavioral health is seeking a compassionate Intake Coordinator for their Help for Heroes program. This role, which is remote, focuses on assisting military personnel and first responders through specialized treatment programs. You will facilitate the intake process, ensuring seamless communication between service members and healthcare facilities. With a commitment to superior patient care, this organization offers a supportive environment where your contributions can make a real difference. Join a team that values resilience and recovery, and help those who serve our communities.

Benefits

Competitive pay rates

Flexible self-scheduling

Affordable medical, dental, and vision plans

Up to 16 days of PTO

6 paid holidays

Tuition reimbursement

401(k) retirement plan

Flexible spending and health savings accounts

UKG Wallet - access to earned wages

Qualifications

• Bachelor's degree in a relevant field is required.
• 3+ years of clinical or hospital experience preferred.

Responsibilities

• Coordinate between the Help for Heroes team and military base personnel.
• Communicate with facilities regarding new and pending referrals.

Skills

Communication Skills

Customer Service Skills

Knowledge of HIPAA

Education

Bachelor's degree in Psychology

Bachelor's degree in Social Work

Bachelor's degree in Healthcare Administration

Job description

Join to apply for the Help for Heroes Intake Coordinator - PRN role at Lifepoint Health.

At Lifepoint Behavioral Health, we specialize in compassionate behavioral health services, including crisis stabilization for acute mental health and substance use disorders. Our philosophy is built on a psychosocial model of care and follows the core principles of resilience, recovery, and restoration. Our teams are committed to providing superior patient care that exceeds industry standards and patient expectations.

Help for Heroes Intake Coordinator - PRN (As Needed) - REMOTE

The Help for Heroes program was created to address the unique needs of military personnel, veterans, first responders, and other high-risk frontline professionals. It offers specialized treatment tracks to help individuals overcome challenges related to stress and trauma experienced in the line of duty. The program provides targeted treatment and therapy for those routinely facing trauma, physical and mental stress, and life-threatening situations.

We are seeking an Intake Coordinator to facilitate, support, and assist with the Help for Heroes intake process. This role involves coordinating between the Help for Heroes team and military base referral personnel, commands, and service members. The position reports to the National Director of Operations for Help for Heroes.

Benefits include:

• Competitive pay rates
• Flexible self-scheduling
• Affordable medical, dental, and vision plans for employees and their families
• Up to 16 days of PTO for full-time employees
• 6 paid holidays for full-time employees
• Tuition reimbursement
• 401(k) retirement plan
• Flexible spending and health savings accounts
• UKG Wallet - access to earned wages on your schedule

Key Responsibilities:

• Communicate with facilities regarding new and pending referrals, including travel and paperwork arrangements
• Follow up on pending referrals
• Ensure processes align with company philosophy and objectives
• Coordinate travel arrangements for service members from their base to the facility

Qualifications:

• Bachelor's degree in Psychology, Social Work, Healthcare Administration, or related field
• 3+ years clinical or hospital experience preferred
• Valid driver’s license preferred
• Excellent communication and customer service skills, with knowledge of legal compliance (e.g., HIPAA)

Additional Details:

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Other
• Industry: Hospitals and Healthcare