Help Desk Tier I

Geospatial And Cloud Analytics Inc; Virginia (MN); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401k

Paid time off

Job summary

Geospatial And Cloud Analytics Inc is seeking a Help Desk Support Specialist to support an onsite, client-facing IT service center in Stafford, VA. The role requires active DoD security clearance and provides a path through a fast-paced, government contracting environment.

The ideal candidate will have at least 2 years of IT support, Active Directory experience (preferred), and a valid DoD 8570 IAT Level II certification.

Qualifications

• Minimum two years of IT support experience.
• Active Directory experience preferred.
• Requires DoD 8570 - IAT Level II certification (e.g., Security+ CE, GSEC, SSCP, or CCNA-Security).
• Must be a US citizen eligible to obtain a government sponsorship clearance; Secret clearance required to start; TS preferred.

Responsibilities

• Initiate and resolve service requests and incidents.
• Consult with users to resolve technical problems via telephone or self-service ticket.
• Diagnose problems using historical data and route to specialists when needed.
• Maintain and update records and tracking databases.
• Provide outstanding customer service across all organizational levels.
• Collaborate with system administrators and developers to ensure incidents are completed.

Skills

Help desk experience

Customer service

Active Directory (Preferred)

IT support experience

Education

HS Diploma

Job description

Job Description

GCA is looking for a Help Desk Support Specialist with excellent customer service to support an onsite, client-facing IT service center. The ideal candidate will have experience in applying best practices to an enterprise-level, service delivery IT environment with a proven track record of meeting or exceeding contractual service level agreements.

Position Description:

• Initiate and resolves service request/problem incidents
• Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
• Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
• Route calls to product line specialists, application, or system support specialists
• Maintains and updates records and tracking databases
• Alerts management to recurring problems and patterns of problems
• Works with system administrators and developers to ensure services/incidents are completed
• Provides an outstanding customer service experience in a variety of circumstances across all organizational levels

Basic Qualifications:

• HS Diploma
• MINIMUM two (2) years of IT support experience
• Active Directory experience (Preferred)
• Requires active DoD 8570 - IAT Level II (e.g., GSEC, Security+ CE, SSCP, or CCNA-Security)
• Active Secret clearance is required to start; TOP SECRET (Preferred)
  • MUST be eligible to obtain a TOP SECRET (TS) Sensitive Compartmented Information (SCI)
• Requires prior IT helpdesk (i.e., Tier 1 or 2) experience

GCA is an 8a, Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees, including but not limited to:

• Competitive Compensation
• Health and Wellness benefits through Anthem Blue Cross Blue Shield
• 401k Retirement Plan
• Paid Time Off (PTO), starting at 120 hours/year
• Ten (10) paid Federal holidays

Job Type:

Full-time, Contract

Schedule:

• 8-hour shift (not including meal breaks)
• Monday through Friday

Experience:

• Help desk: Minimum 1 year (Required)

License/Certification(s):

• CompTIA Security+ (Required)

Security clearance:

• Must be US citizen and suitability to obtain a government-sponsored clearance
• Active Secret clearance (Preferred)

Work Location:

• Stafford, VA: 100% onsite, In-person