Help Desk Testing Specialist

Index Analytics LLC; Baltimore (MD); Remote; USD 46,000 - 72,000; Full time

Job summary

Index Analytics LLC is seeking a Help Desk Testing Specialist to join their growing team in Baltimore. This remote position supports users of a Salesforce application, handles testing and troubleshooting, and requires excellent communication skills. Candidates must have a Bachelor's Degree and experience in help desk support roles. The company promotes a supportive work environment with opportunities for professional development.

Benefits

Health benefits

Retirement benefits

Bonuses

Professional development reimbursement

Qualifications

• US citizen or authorized to work in the US and able to obtain a federal badge.
• At least 2 years of relevant experience.

Responsibilities

• Provide Tier I, II, and III Help Desk support for CHAMP stakeholders.
• Troubleshoot bugs and defects in application development.
• Participate in daily Agile stand-ups and sprint ceremonies.

Skills

Excellent communication skills

Ability to work with government customers

Knowledge of PRRB appeals

Education

Bachelor’s Degree

Tools

TestRail

Job description

Job Details

Level: Entry

Job Location: Remote - Baltimore, MD

Education Level: 4 Year Degree

Salary Range: $46,321.60 - $71,500.00 Salary/year

Description

Index Analytics, LLC, is a rapidly growing, Baltimore-based small business providing health-related consulting services to the federal government. We prioritize creating a supportive and employee-friendly work environment, promoting career development and educational opportunities.

The Help Desk Testing Specialist will support end-users of OH CDMS, a Salesforce application, working directly with key stakeholders. Excellent communication skills are essential for this high-visibility role.

The role involves manual testing support for Scrum Teams, participation in Agile ceremonies, and developing test cases for user stories. It also includes participating in a data migration task for OH CDMS, testing the related application, troubleshooting issues, and supporting quality assurance activities.

Responsibilities

• Provide Tier I, II, and III Help Desk support for CHAMP stakeholders using Remedyforce.
• Troubleshoot bugs and defects in application development.
• Develop test criteria for user stories using Test Driven Development (TDD).
• Work shifts from 7 AM to 8 PM to cover Help Desk hours.
• Participate in daily Agile stand-ups and sprint ceremonies.
• Prioritize user requests and escalate as needed.
• Support report development and conduct testing after sprints.
• Report defects and review legacy data for accuracy.

Qualifications

• US citizen or authorized to work in the US for at least 3 of the last 5 years, able to obtain a federal badge and pass a Public Trust clearance.
• Bachelor’s Degree with at least 2 years of relevant experience.
• Excellent communication skills.
• Ability to work with government customers and understanding of OH CDMS.
• Knowledge of PRRB appeals and process is a plus; experience with TestRail is a plus.

Additional Information

We ensure a secure and transparent recruitment process. All communications will originate from verified emails. For concerns, contact us at [e-mail].

Selected candidates may be subject to restrictions on AI tool usage during interviews to ensure authentic interactions.

Salary offers depend on various factors and include benefits such as health, retirement, bonuses, and professional development reimbursement.

We are an equal opportunity employer, committed to a discrimination-free workplace.