Help Desk Technician - TS/SCI W/ poly

General Dynamics Information Technology; Annapolis (MD); On-site; Full time

Job summary

Join a forward-thinking company as an Information Technology Support Specialist, where you will transform technology into opportunity. In this role, you will provide essential technical support and troubleshooting services for computer systems, software, and hardware, ensuring seamless operations for users. You will be part of a dynamic team dedicated to enhancing agency operations through innovative IT solutions. With a focus on professional growth, this position offers opportunities for learning and development while working with cutting-edge technology. If you are passionate about IT and eager to make a difference, this is the perfect opportunity for you.

Benefits

401K with company match

Comprehensive health and wellness packages

Professional growth opportunities

Paid education and certifications

Flexible work weeks

Paid time off plans

Qualifications

• 0-3 years of experience in IT support and troubleshooting.
• Required IAT Level 1 certificate within 6 months of employment.

Responsibilities

• Provide technical support for hardware and software issues.
• Respond to user queries in person and over the phone.
• Assist users with remote access and troubleshooting.

Skills

Computer Hardware

Information Technology (IT)

Remote Access

Remote Support

Troubleshooting

Education

IAT Level 1 certificate

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Help Desk

Job Qualifications:

Skills:

Computer Hardware, Information Technology (IT), Remote Access, Remote Support, Troubleshooting

Certifications:

None

Experience:

0 + years of related experience

US Citizenship Required:

Yes

Job Description:

Help Desk Technician

Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.

HOW AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST WILL MAKE AN IMPACT:

1. Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
2. May coach and provide guidance to less-experienced professionals.
3. Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
4. Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
5. Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.

WHAT YOU’LL NEED TO SUCCEED:

1. Required Experience: 0-3 years of related experience.
2. Required Technical Skills: Installs, modifies, and repairs computer hardware and software both in person and using remote access tools.
3. Required: IAT Level 1 certificate is required within 6 months of start date.
4. Security Clearance Level: TS/SCI w/Poly.
5. Required Skills and Abilities: Maintains current knowledge of relevant technology as assigned.
6. Location: On-Site in Annapolis Junction, MD.
7. US Citizenship Required.

GDIT IS YOUR PLACE:

• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.

The likely hourly rate for this position is between $35.05 - $47.43. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA MD Annapolis Junction

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans