Help Desk Technician (Tier 1)

Preferred Systems Solutions; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A technology solutions provider is seeking a Help Desk Technician to support IT-related incidents and service requests. The ideal candidate will have strong customer service and analytical technical skills, along with experience troubleshooting web-based applications. This role is critical in providing timely and professional support to end users.

Qualifications

• Strong customer service skills combined with analytical technical abilities.
• Experience troubleshooting web-based applications.

Responsibilities

• Serve as a single point of contact for end user IT-related incidents and service requests.
• Provide timely and professional responses to user inquiries, troubleshooting issues, and guiding users through problem resolution.

Skills

Customer service skills

Analytical technical skills

Web-based application troubleshooting

Job description

Overview

Solerity, Inc. is seeking a Help Desk Technician to support FEMA Grants Program Directorate (GPD) Program Management Office (PMO) and to be a single point-of-contact service desk for all end user IT-related incidents and service requests. Must have strong customer service skills as well as analytical technical skills. Experience troubleshooting web based applications.

Responsibilities

• Serve as a single point of contact for end user IT-related incidents and service requests.
• Provide timely and professional responses to user inquiries, troubleshooting issues, and guiding users through problem resolution.

Qualifications

• Strong customer service skills combined with analytical technical abilities.
• Experience troubleshooting web-based applications.

About the company

Since 1991, Solerity, Inc. has been providing reliable, cost-effective solutions to meet our clients’ goals and objectives in the core areas of:

• Systems & Software Engineering
• Data Analytics & High Performance Computing
• Cyber Security & Cloud Mission Support
• Acquisition, Financial Management, & Program Support

Notice

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