Help Desk Technician (NY HELPS) #2025-311

Capital Region BOCES; City of Albany (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading educational institution is seeking a Help Desk Technician to provide technical assistance to users. The role involves troubleshooting hardware and software issues, managing support requests, and entering information into a call tracking system. This position is ideal for someone looking to grow their career in IT support, with flexible working locations as required.

Responsibilities

• Primary contact with employees for troubleshooting and technical assistance.
• Enters calls into the support tracking system.
• Troubleshoots technical support requests via telephone.

Job description

Description

The Help Desk Technician is the primary contact with employees regarding repair, troubleshooting. Incumbent provides prescribed technical assistance to users via the telephone for problems that are routine in nature. Enters calls into department support call tracking database/system. Troubleshoots technical support requests to determine if problem is caused by hardware/software, or peripheral equipment. Incumbent answers multiple line telephone in the performance of the duties. Incumbent may perform duties out of the office at user specific locations. Supervision is not a responsibility of this class. Work is performed under the general direction of Network and Systems Technicians. Does related work as required.

A detailed job description and application is available in Recruitfront

Location:

Northeastern Regional Information Center @ Berlin Central School District

Application Deadline

June 27, 2025 (or until position is filled)