Help Desk Technician - IT Support

Tufts Medicine; Remote; USD 47,000 - 75,000; Full time

Job summary

A healthcare organization in Boston is looking for a Help Desk Technician to join its IT support team. This role serves as the initial point of contact for technical challenges, troubleshooting hardware and software issues, and assisting users with IT needs. Candidates should have a background in help desk support and a strong understanding of various operating systems. The position offers a flexible schedule and competitive pay, with an opportunity for growth in a vibrant tech-driven environment.

Qualifications

• Proven experience in help desk or desktop support within a fast-paced setting.
• Strong understanding of operating systems including Windows Server, macOS, Linux.
• Exceptional communication skills to convey technical concepts clearly.

Responsibilities

• Deliver technical support to end-users via phone, email, or remote assistance.
• Diagnose and fix software issues pertaining to operating systems and applications.
• Maintain records of incidents and resolutions to improve support processes.

Skills

Help desk experience

Operating systems knowledge

Hardware troubleshooting

Network protocols understanding

Communication skills

Analytical abilities

Job description

Requirements

Qualifications

• Proven experience in help desk or desktop support within a fast-paced setting
• Strong understanding of operating systems including Windows Server, macOS, Linux, and mobile device management
• Familiarity with hardware components and troubleshooting techniques for desktops, laptops, printers, and peripherals
• Practical experience with network protocols such as TCP/IP, DNS configuration, VPNs, firewalls, and LAN/WAN architecture
• Exceptional communication skills, capable of conveying technical concepts clearly to non-technical users
• Quick analytical abilities to tackle complex issues and devise effective solutions while maintaining a positive customer service focus

Responsibilities

• Deliver technical support to end-users via phone, email, or remote assistance, ensuring swift resolution of hardware, software, and network-related problems
• Diagnose and fix software issues pertaining to operating systems such as Windows, macOS, and Linux, including applications like Microsoft Office
• Oversee the setup, upgrades, and maintenance of computer hardware for desktops, laptops, mobile devices, and peripherals
• Monitor IT infrastructure by assessing network performance using tools and reviewing system logs for potential issues
• Maintain meticulous records of incidents and resolutions to enhance tracking and improve support processes

Company

We invite you to join our energetic IT support team as a Help Desk Technician, where you will serve as the initial point of contact for addressing technical challenges across our organization. In this exciting role, you will troubleshoot a diverse array of hardware and software issues, assist users with their IT needs, and help maintain a seamless technological environment. We offer a flexible schedule and a remote work location, along with competitive pay ranging from $47,550.00 to $74,800.00 per year, and an enriching opportunity for personal and professional growth in a vibrant tech-driven atmosphere.