Help Desk Technician - IT Service Center

Clerk of the Circuit Court & Comptroller, Palm Beach County; West Palm Beach (FL); On-site; USD 34,000 - 50,000; Full time

Job summary

The Clerk of the Circuit Court & Comptroller, Palm Beach County, invites applications for a Help Desk Technician in its IT department. The role provides desktop support for hardware and software across the organization, handling devices, printing, scanning and mobile tech, and responding to user requests to ensure timely ticket resolution.

Requires an Associates degree in IT or related field with 3 years of relevant experience; or additional years in lieu of degrees.

Qualifications

• Associates degree in Information Technology or related field with three years of relevant experience.
• Alternate: four additional years of experience in lieu of a bachelor’s degree; two additional years in lieu of an associate degree.

Responsibilities

• Responds to staff and customer requests for desktop support concerning hardware and software issues.
• Installs and configures new hardware, software, and upgrades on stand-alone and on-line systems to support business processes.
• Provides instruction to end users in maintenance and use of applications and hardware maintenance.
• Analyzes, troubleshoots, and repairs computer problems related to hardware, software and network anomalies; coordinates repairs to minimize downtime.
• Identifies and resolves hardware and software issues via telephone, remote PC software, or on-site visits.
• Coordinates installation of office systems products and use of external service providers for repair and replacement of systems and peripherals.
• Makes site visits to branches and other locations to provide computer support; may drive to remote locations to deliver, pickup, install and/or troubleshoot equipment problems.

Education

Associates degree in Information Technology or related field

Job description

The Clerk's IT department are seeking a well-organized, detail-orientated professional who loves working in a fast-paced environment to join their team as a Help Desk Technician! The Help Desk Technician provides desktop support for computer hardware and software issues for the entire organization. This work requires knowledge of computer hardware, software applications, printing, scanning, and mobile devices, including performing maintenance on all equipment. The Help Desk Technician responds to user/customer requests and ensures timely resolution of all assigned tickets.

*This is a mandatory testing position; successful completion of a pre-employment drug screen & physical examination is required prior to employment.*

• Responds to staff and customer requests for desktop support concerning hardware and software issues.
• Installs and configures new hardware, software and upgrades on stand-alone and on-line systems to support business processes and operations.
• Provides instruction to end users in maintenance and use of applications and concerning hardware maintenance.
• Analyzes, troubleshoots, and repairs computer problems related to hardware, software and network anomalies; coordinates repairs in a time efficient manner to minimize disruption in system utility.
• Identifies and provides resolution to hardware and software related issues, through telephone contact, remote PC administration software, or on-site visits as required.
• Coordinates installation of office systems products and use of external service providers for repair and replacement of systems, components, and peripherals.
• Makes site visits to branch and other locations to provide computer support; drives a vehicle to remote locations to deliver, pickup, install and/or troubleshoot equipment problems.

Associates degree in Information Technology or related field and three (3) years of recent and relevant experience required; additional experience is accepted as a minimum requirement in lieu of a post-secondary degree on the following basis: additional four (4) years in lieu of a bachelor’s degree, and an additional two (2) years in lieu of an associate degree, or in lieu of an associate’s degree, two (2) years of direct work experience and one (1) year of supplemental work experience will be required.

Physical Ability

Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.

Note:

Vacancy postings may be cancelled at any time based on business needs. Applicants who have applied will be notified of cancellations. Applicants who have applied will be notified of cancellations. Applicants with a disability who require accommodation within the application/interview process should direct a request in advance to human resources at [e-mail] or 561 355 4172.

The Clerk of the Circuit Court & Comptroller is an Equal Opportunity Employer and a Drug-Free Workplace. Depending on the position, candidates are subject to drug screening, a physical and a background check as a condition of employment. Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and that certain service members may be eligible to receive waivers for postsecondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Pursuant to Florida Statute 295, Section 09 (b) and (c), Veterans’ Preference promotion preference shall apply to a person who was a veteran when employed by the state or its political subdivision and who was recalled to extended active duty andshall apply only to a veteran's first promotion after reinstatement or reemployment, without exception. The Clerk of the Circuit Court & Comptroller’s Office values the service veterans and their family members have given to our country and that the Clerk’s office supports the hiring of returning service members and military spouses. To claim preference, an applicant must complete and upload both the Veterans’ Preference Claim Form and required documentation prior to the position’s posted closing date. Hiring decisions are based on qualified candidates’ non-numerical assessments and numerical assessments, which include interviews. If an applicant claiming veterans’ preference for a vacant position is not selected, they may file a complaint with the Florida Department of Veterans' Affairs (DVA), 11351 Ulmerton Road, Suite 311, Largo, FL 33708. If an applicant seeking veterans’ preference in employment in the state of Florida is not selected for the position and is so notified, they must file their complaint with the DVA within 60 calendar days from the date the applicant is notified.