Help Desk Technician Intern

Espace; Arlington (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salaries

Continuous learning and development

Health and wellness care options

Paid holidays

Paid time off

Financial solutions for the future

Optional legal services (US only)

Job summary

E-Space is seeking a Help Desk Technician Intern to support internal IT operations and ensure our teams have the tools and systems they need to work efficiently and securely. This internship is ideal for someone interested in IT support, systems administration, or corporate IT operations and eager to gain hands-on experience in a real-world environment.

You’ll work closely with our IT Team, gaining exposure to user support, hardware/software management, and IT best practices.

Qualifications

• Currently pursuing (or recently completed) coursework in IT, Computer Science, Information Systems, or a related field.
• Basic understanding of computers, operating systems (Windows/macOS), and common applications.
• Interest in IT administration, systems support, or help desk work.
• Strong problem-solving skills and attention to detail.
• Good communication skills and a customer-service mindset.
• Ability to handle sensitive information responsibly.
• Experience with ticketing systems or IT support tools.
• Familiarity withMicrosoft 365, Atlassian, Okta, Unifi/Cisco.
• Basic networking or hardware troubleshooting experience.
• Prior internship, campus IT, or tech support experience.

Responsibilities

• Provide first-line IT support for employees (hardware, software, access issues)
• Assist with onboarding and offboarding (laptops, accounts, permissions)
• Troubleshoot basic network, device, and application issues
• Assist with running, labeling, and terminating network cabling as needed
• Support the installation, configuration, and basic troubleshooting of security camera systems
• Escalate unresolved issues to senior IT staff as needed
• Assist with special IT projects as needed

Skills

Computer basics

Windows/macOS

Customer service

Problem solving

Attention to detail

Communication

Handling sensitive information

IT support

Education

IT or CS related coursework

Tools

Ticketing systems

Microsoft 365

Atlassian

Okta

Unifi/Cisco

Job description

Ready to make connectivity from space universally accessible, secure and actionable? Then you’ve come to the right place!

E-Space is bridging Earth and space to enable hyper-scaled deployments of Internet of Things (IoT) solutions and services. We are building a highly-advanced low Earth orbit (LEO) space system that will fundamentally change the design, economics, manufacturing and service deliveryassociated with traditional satellite and terrestrial IoT systems.

We’re intentional, we’re unapologetically curious and we’re 100% committed to innovate space-based communications and deliver actionable intelligence that will expand global economies, protect space and our planet and enhance our overall quality of life.

E-Space is building next-generation systems that combine advanced technology, collaboration, and operational excellence. Our teams work across engineering, operations, and corporate functions to support a fast-growing, mission-driven organization.

Role Overview

We’re looking for an Help Desk Technician Intern to support our internal IT operations and help ensure our teams have the tools and systems they need to work efficiently and securely. This internship is ideal for someone interested in IT support, systems administration, or corporate IT operations and eager to gain hands-on experience in a real-world environment.

You’ll work closely with our IT Team, gaining exposure to user support, hardware/software management, and IT best practices.

What You’ll Do

• Provide first-line IT support for employees (hardware, software, access issues)
• Assist with onboarding and offboarding (laptops, accounts, permissions)
• Troubleshoot basic network, device, and application issues
• Assist with running, labeling, and terminating network cabling as needed
• Support the installation, configuration, and basic troubleshooting of security camera systems
• Escalate unresolved issues to senior IT staff as needed
• Assist with special IT projects as needed

What You’ll Gain

• Hands-on experience supporting a real production IT environment
• Exposure to IT operations in a growing technology company
• Mentorship from experienced IT and operations professionals
• Resume-building experience with practical, transferable skills

• Currently pursuing (or recently completed) coursework in IT, Computer Science, Information Systems, or a related field
• Basic understanding of computers, operating systems (Windows/macOS), and common applications
• Interest in IT administration, systems support, or help desk work
• Strong problem-solving skills and attention to detail
• Good communication skills and a customer-service mindset
• Ability to handle sensitive information responsibly
• Experience with ticketing systems or IT support tools
• Familiarity with Microsoft 365, Atlassian, Okta, Unifi/Cisco.
• Basic networking or hardware troubleshooting experience
• Prior internship, campus IT, or tech support experience

Duration - 6 Months

Why E-Space is right for you

As a member of our team, you will play a crucial role in driving our success. Our team members have a strong sense of dedication and responsibility; this includes a strong commitment to our mission to create an entirely new suite of global capabilities to improve lives, business efficiencies and build a smarter planet. This means that there will be times when extra hours, including nights and weekends, may be needed to meet critical deadlines and mission goals. In return, we offer a dynamic work environment with opportunities for professional growth and development and the chance to make a meaningful impact in a high-growth industry.

We want you to make the most of your journey at E-Space. That’s why we support and invest in the physical, emotional and financial well-being of our team members and their families. Some of what you can expect when working at E-Space:

• An opportunity to really make a difference
• Sustainability at our core
• Fair and honest workplace
• Innovative thinking is encouraged
• Competitive salaries
• Continuous learning and development
• Health and wellness care options
• Financial solutions for the future
• Optional legal services (US only)
• Paid holidays
• Paid time off