Help Desk Technician I & II at Southwest Search Dallas, TX

Itlearn360; Dallas (TX); Hybrid; USD 40,000 - 60,000; Full time

Job summary

A leading company in Dallas offers exciting opportunities for Help Desk Technicians at both levels I and II. The role involves providing technical support remotely and onsite, addressing user queries through excellent communication, and leveraging expertise in various software and connectivity issues. Candidates should have a minimum of two years of relevant experience and a strong understanding of support processes in enterprise environments.

Qualifications

• Minimum 2 years of experience in Technical Support or Helpdesk.
• Ability to provide high-quality verbal and written support.
• Experience with connectivity resets and software issues.

Responsibilities

• Provide technical support via phone, email, and virtual tools.
• Assist with software issues including MS Office and email support.
• Troubleshoot network devices and provide cloud support.

Skills

Technical Support

Verbal Communication

Email Support

Software Support

Connectivity Troubleshooting

Remote Support

Job description

Help Desk Technician I & II job at Southwest Search. Dallas, TX.

Southwest Search is currently accepting applications from IT Helpdesk professionals in the DFW area:Plano, TX, Frisco, TX, Dallas, TX, Fort Worth, TX and Irving, TX primarily (several open positions for both level 1 and level 2 roles) Current open positions are both permanent or temp-to-perm. Jobs range from totally remote to some onsite to fully onsite

***Please Note: We are unable to utilize 3rd party agencies or accept applicants who require work sponsorship.***

REQUIREMENTS:

• A minimum of 2 years of Technical Support, Service Desk, or Helpdesk experience in an enterprise environment (this position is accomplished via phone, email, and virtual support this is not a hands-on desk side role.)


• Ability to provide excellent verbal, written, and virtual correspondence to users (and stakeholders when needed)


• Experience providing both connectivity and software support Support experience may include areas like connectivity resets/troubleshooting, MS Office support, Email support, PC support, mobile device support, peripheral or display support, login support, and other areas Highly technical or hardware issues may be escalated to the next tier

QUALIFICATIONS

• iOS or Android support (remotely)


• Network device troubleshooting (routers, modems etc. remotely)


• Google apps, Office 365 apps, or Apple apps support


• 3rd party vendor coordination (remotely)


• Cloud support (either AWS or Azure)


• Ability to contribute to continuous improvement projects and/or create documentation for new support processes


• Industry experience in either Consulting, Legal, Healthcare, Retail, Finance, or other enterpriseenvironment