Help Desk Technician I

E2 Consulting Engineers, Inc.; Emeryville (CA); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Paid time off

Job summary

E2 Consulting Engineers, LP (E2) is seeking a proactive Help Desk Technician in Emeryville, CA with 3–5 years of experience supporting Microsoft 365 environments. You will resolve tickets quickly, provide clear user support, and focus on reducing the average resolution time.

The role requires ownership from intake to resolution, independent work, and proactive problem solving while supporting Teams, OneDrive for Business, SharePoint Online, and Exchange Online, plus endpoint management.

Qualifications

• 3–5 years of help desk experience in a Microsoft 365 environment.
• Proven ticket response and resolution performance.
• Strong prioritization and communication skills.
• Experience deploying Windows devices with Autopilot.

Responsibilities

• Resolve tickets quickly to maintain a low average resolution time.
• Support Teams, OneDrive for Business, Office, SharePoint Online, and Exchange Online.
• Assist with mobile devices accessing the company network.
• Document troubleshooting steps, resolutions and follow-up actions in the ticketing system.
• Own service requests from intake through resolution with clear updates.

Skills

Microsoft 365

Ticketing system

End-user support

Communication skills

Problem solving

Tools

Microsoft Entra ID

Intune

Endpoint management

Autopilot

Job description

About the Organization

E2 Consulting Engineers, LP (E2) is a professional services firm established in 1988 specializing in a full spectrum of engineering services including, project engineering and design, federal base operations and infrastructure support services, gas pipeline construction and inspection services, environmental consulting and remediation, and information technology services. At E2, we value safety, innovation and collaboration, and we are dedicated to excellence.

Overview

E2 is seeking a proactive Help Desk Technician with 3–5 years of experience supporting Microsoft 365 environments. This role requires fast, accurate ticket resolution, clear communication, and a strong focus on maintaining a low average resolution timeframe—one of E2’s key help desk performance metrics.

The ideal candidate takes ownership of issues, responds quickly, works independently, and looks for ways to prevent recurring problems while delivering a professional end-user support experience.

Responsibilities

• Resolve help desk tickets quickly and accurately to support a low average resolution time.
• Respond promptly to user requests through phone, email, remote support, and in-person channels.
• Monitor ticket queues proactively, identify recurring issues, and prevent avoidable service delays.
• Own service requests from intake through resolution with clear updates and timely follow-up.
• Deploy and configure Windows PCs using Microsoft Autopilot and related endpoint management processes.
• Support Microsoft Teams, OneDrive for Business, Microsoft Office, SharePoint Online, and Exchange Online.
• Troubleshoot Microsoft 365 access, synchronization, collaboration, email, and productivity issues.
• Support mobile smart devices that access the E2 network, including configuration, connectivity, and user assistance.
• Document troubleshooting steps, resolutions, and follow-up actions in the help desk ticketing system.
• Perform additional IT support duties as assigned while maintaining responsive, customer-focused service.

Qualifications

• 3–5 years of help desk experience supporting users in a Microsoft 365 environment.
• Track record of meeting ticket response and resolution expectations.
• Proactive mindset with strong prioritization, follow-up, and problem-solving skills.
• Hands-on support experience with Teams, OneDrive for Business, Office, SharePoint Online, and Exchange Online.
• Experience troubleshooting Microsoft 365 access, sync, email, collaboration, and productivity issues.
• Working knowledge of Microsoft Entra ID, Intune, and endpoint support fundamentals.
• Experience deploying and configuring Windows PCs using Microsoft Autopilot.
• Ability to support mobile smart devices that access company network resources.
• Strong communication skills with a customer-focused, calm, and professional support style.
• Ability to document issues, resolutions, and follow-up actions clearly in the ticketing system.

Benefits

E2 Consulting Engineers, LP offers an excellent benefits package including health, dental, vision, and life insurance, 401(k) with employer match, paid time off.

Wage Data Per State Requirements

The hourly pay rate for this position is $24.00/hr - $31.25/hr. The starting rate will be commensurate with skill, education, experience, and working environment.

Work Environment/Physical Demands

Work Environment

This job operates in a professional office environment and uses standard office equipment such as computers and phones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Lift 40 lbs. boxes
• Verbal, auditory, and written capabilities to effectively communicate in an articulate manner.
• Clarity of vision at varying distances.
• Dexterity of hands and fingers to operate a variety of standard office equipment.
• Expected to be on-site five days per week and follow applicable workplace safety procedures.

Local Candidates only

Yes

Drug Free Workplace

E2 Consulting Engineers, Inc. is a Drug Free Workplace. After accepting an offer of employment, applicants may be required to undergo background checks, drug testing, and/or fit-for-duty physical examination. Drug screens will include, but not be limited to, Amphetamines, Cocaine Metabolites, Marijuana Metabolites (THC), Opiates, and Phencyclidine (PCP). As a federal contractor, E2 cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.