Help Desk Technician (2886)

EDG; Metairie (LA); On-site; USD 40,000 - 55,000; Full time

Job summary

A technology services company located in Metairie, Louisiana is seeking a Help Desk Technician. The role involves assisting with the installation and maintenance of servers and systems, providing end-user support, troubleshooting technical issues, and configuring equipment for new hires. The ideal candidate will have a minimum of three years of relevant experience, a high school diploma or equivalent, and good technical skills. This position may require occasional travel and interaction with team members and clients.

Qualifications

• Minimum of three (3) years of experience as a help desk technician or IT customer support role required.
• Good understanding of computer systems, mobile devices, and other tech products.

Responsibilities

• Provide end-user support and resolve technical issues.
• Set up new hires with equipment and appropriate system access.
• Troubleshoot issues with printers, computers, and servers.
• Assist with business software application maintenance.

Skills

Customer-oriented

Tech savvy

Ability to diagnose and resolve basic technical issues

Proficiency in English

Education

High School diploma or equivalent

Associates’ Degree or CompTIA Certificates

Job description

Eligible for US Work Authorization Sponsorship: No

FLSA Exemption: Non-Exempt

Job Summary

The Help Desk Technician will assist with the installation, support and maintenance of servers or other company systems.

Job Duties And Responsibilities

• Provide end-user support, resolving technical issues and provides technical assistance for all Operating systems; Provide remote support through phone or end-user via phone;
• Set up new hires with equipment and appropriate access to the company’s system;
• Troubleshoot issues with equipment like printers, computers and servers
• Assist with the maintenance of the business software applications;
• Assist with the implementations, installations, configurations, monitoring, trouble shooting and evaluation of existing and new operating system;
• May confer with database programmers, analysts or other system administrators.

Qualifications (Knowledge, Skills And Abilities)

• High School diploma or the equivalent required;
• Minimum of three (3) years of proven experience as a help desk technician or IT customer support role is required;
• Associates’ Degree in directly related discipline or current CompTIA Certificates (A+, Network+ and/or Security+) may be considered in lieu of one (1) year of the required experience;
• Tech savvy with working knowledge of office automation products, databases and remote control;
• Good understanding of computer systems, mobile devices and other tech products;
• Ability to diagnose and resolve basic technical issues;
• Proficiency in English;
• Customer-oriented and cool-tempered.

Working Conditions

• Work is primarily conducted in an office environment (Private or Semi-Private Office) but also requires occasional travel to off-site work locations;
• Interaction with other team members, as well as supervisors and client personnel;
• Must be able to wear safety equipment as required by the safety department for personal protection;
• May be required to travel out of town on a periodic basis.

Physical Requirements (With Or Without Reasonable Accommodation)

• Must be able to lift and carry 20 pounds;
• Sufficient clarity of speech and hearing or other communication capabilities which permits employee to communicate effectively;
• Ability to sit for prolonged periods of time;
• Sufficient vision or other powers of observation which permits employee to conduct analysis and investigations;
• Sufficient manual dexterity which permit the employee to perform routine office duties;
• Sufficient personal mobility and physical reflexes to perform office duties and travel when necessary to off-site locations.