Help Desk Technician

Upson Regional Medical Center; Thomaston (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Upson Regional Medical Center in Thomaston, Georgia, is seeking a Help Desk Technician to provide technical support for hardware, software, and network issues across the organization. You will install, configure, troubleshoot, and maintain IT systems while delivering strong customer service to staff.

The ideal candidate has an Associate degree in IT or related field, or 5+ years of IT/help desk experience, with knowledge of Windows OS, Microsoft 365, Active Directory, and ITSM tools.

Qualifications

• Associate degree in Information Technology, Computer Science, Information Systems, or a related field; or minimum of five (5) years of progressively responsible experience in IT/Help Desk/Desktop Support; or an equivalent combination of education, certifications, and experience.
• Preferred qualifications include a Bachelor's degree in IT/CS/IS or related field and industry certifications (CompTIA A+, Network+, Security+, Microsoft, ITIL).
• Experience supporting Microsoft 365, Active Directory, Microsoft Entra ID, endpoint management, and ITSM/ticketing systems; healthcare environment experience is a plus.

Responsibilities

• Provide technical support to end users for hardware, software, network, and enterprise applications.
• Install, configure, troubleshoot, and maintain technology systems across the organization.
• Deliver exceptional customer service and support to employees while ensuring reliable IT operations.

Skills

Customer service orientation

Verbal and written communication

Troubleshooting

Time management

Team collaboration

Documentation

Education

Associate degree in IT/CS/IS

Bachelor's degree (preferred)

Tools

Microsoft 365

Active Directory

Microsoft Windows

Microsoft Server OS

ITSM / ticketing systems

Entra ID

Job description

Help Desk Technician

Upson Regional Medical Center Thomaston, Georgia, United States

About this position

Help Desk Technician

Position Summary

The Help Desk Technician provides technical support and assistance to end users for hardware, software, network, and enterprise application-related issues. This position is responsible for installing, configuring, troubleshooting, maintaining, and supporting technology systems throughout the organization. The Help Desk Technician serves as a key resource in ensuring the reliable operation of information technology systems while delivering exceptional customer service and support to employees throughout the organization.

Minimum Qualifications:

Education and Experience

• Associate degree in Information Technology, Computer Science, Information Systems, or a related field; or
• Minimum of five (5) years of progressively responsible experience in Information Technology, Help Desk, Desktop Support, or related technical support roles; or
• An equivalent combination of education, technical certifications, and relevant work experience.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, ITIL, or equivalent.
• Experience supporting Microsoft 365, Active Directory, Microsoft Entra ID, and endpoint management solutions.
• Experience with ticketing and IT Service Management (ITSM) systems.
• Experience in a healthcare environment preferred.

Required Knowledge, Skills, and Abilities

Technical Knowledge

• Microsoft Windows desktop operating systems.
• Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, and Excel.
• Active Directory and user account administration.
• Basic understanding of Microsoft Server operating systems.
• Networking concepts include TCP/IP, DNS, DHCP, VPN, and wireless networking.
• Desktop hardware, software, printer, and mobile device support.
• Cybersecurity best practices and endpoint protection solutions.
• Service desk and ticket management systems.

Professional Skills

• Strong customer service orientation with a commitment to user satisfaction.
• Excellent verbal and written communication skills.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Attention to detail and accuracy.
• Effective organizational and time-management skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Ability to work independently and collaboratively within a team environment.
• Strong documentation and knowledge-sharing skills.
• Patience, professionalism, and adaptability when supporting users with varying technical skill levels.

Physical Requirements

• Ability to lift and transport equipment weighing up to 50 pounds.
• Ability to travel between organizational facilities to provide technical support.
• Ability to work at a computer workstation for extended periods.
• Ability to perform equipment installation and maintenance activities in a variety of work environments.