Help Desk Technician

Hoffer Plastics Corporation; South Elgin (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Blue Cross Blue Shield Medical, Dental

Vision Insurance (VSP)

Life Insurance (1.5x salary)

Disability (Short & Long-term)

Vacation & Illinois Leave

9 Holidays

Reimbursements (Tuition, Safety Glass)

Job summary

Hoffer Plastics is seeking a Help Desk Technician for 1st shift, with starting pay of $50k-$60k depending on experience. You will provide frontline technical support by phone, email, or ticketing system, diagnose and resolve hardware, software, and connectivity issues, and partner with vendors on complex cases.

Applicants should have a high school diploma or GED (associate degree/IT certificate preferred), familiarity with Windows, basic networking, and strong customer service skills.

Qualifications

• High school diploma or GED required; associate degree or IT cert preferred.
• Familiarity with Windows operating systems and basic networking concepts.
• Strong customer service orientation and desire to learn.

Responsibilities

• Respond to helpdesk inquiries via phone, email, or ticketing systems.
• Diagnose and resolve hardware, software, and connectivity issues.
• Coordinate with vendors or escalate to senior technicians as needed.
• Configure and deploy devices, install approved software.
• Learn ERP processes to assist users with routine tasks.
• Document issues, steps taken, and outcomes; maintain guides.
• Translate technical info into clear, user-friendly terms.
• Participate in projects and occasional non-standard hours.

Skills

Customer service

Problem solving

Team player

Security mindset

Curiosity & learning

Communication

Education

High school diploma or GED

Associate's degree / IT cert (preferred)

Tools

Windows OS

Office productivity tools

Basic networking

Job description

Hoffer Plastics is hiring for \" Help Desk Technician \", \"1st shift\".

Starting Pay $50k - $60K (based on experience)

ESSENTIAL RESPONSIBILITIES:

• Frontline Technical Support: Promptly respond to helpdesk inquiries, providing professional and courteous assistance via phone, email, or ticketing systems.
• Research & Problem-Solving: Use internal resources, documentation, and online references to investigate unfamiliar issues and implement effective solutions.
• Troubleshooting & Issue Resolution: Diagnose and resolve routine hardware, software, and connectivity problems. In more complex scenarios, coordinate with vendor support or elevate to senior technicians.
• Device Deployment & Software Installation: Configure and deploy new devices, install approved software, and ensure all systems are updated and secured.
• ERP Familiarity & Support: Learn key business processes within the ERP system to assist users with routine tasks and basic troubleshooting.
• Documentation & Reporting: Record details of all issues, the steps taken to resolve them, and outcomes achieved. Develop and maintain installation, deployment, and troubleshooting guides for future reference.
• Customer Service & Communication: Translate technical information into clear, accessible terms. Provide a supportive, positive experience for users with varying levels of technical skill.
• Continuous Learning & Cybersecurity Awareness: Demonstrate curiosity and a willingness to explore new tools, technologies, and cybersecurity threats. Integrate least privilege and zero-trust concepts into day-to-day work.
• Team Collaboration & Projects: Work effectively with senior technicians, IT staff, and other stakeholders on improvements, system enhancements, and occasional project-related tasks outside normal business hours.

PHYSICAL REQUIREMENTS:

• Frequently sit and use keyboard,
• Frequently be exposed to constant cold.
• Occasionally be exposed to frequent temperature changes
• Sometimes stand and walk.
• Seldom bend at the waist, twist/turn, kneel/crouch, climb,
• Seldom lift below the waist up to 50 lbs..
• Seldom lift above the waist up to 30 lbs.
• Seldom lift above the shoulder up to 10 lbs.
• Seldom push/pull up to 50 lbs.

QUALIFICATIONS:

• Education: High school diploma or GED required; an Associate's degree, IT certificate (e.g., CompTIA A+), or related coursework preferred.
• Technical Aptitude: Familiarity with Windows operating systems, standard office productivity tools, and basic networking concepts.
• Curiosity & Drive to Learn: Demonstrated interest in expanding technical knowledge, staying current with industry trends, and proactively seeking opportunities to improve.
• ERP & Business Process Interest: Willingness to understand how business processes function within the ERP environment to better assist users.
• Customer Service Orientation: Strong communication skills, with the ability to offer patient, helpful guidance to users of all technical backgrounds.
• Problem-Solving Ability: Detail-oriented, logical, and resourceful in addressing technical challenges.
• Team Player: Receptive to feedback, eager to learn from experienced colleagues, and committed to a positive, collaborative environment.
• Security Mindset: Understanding of and respect for security principles, including least privilege and zero trust, as part of everyday responsibilities.
• Flexibility: Comfortable working occasional non-standard hours to support projects or urgent needs.

Benefits:

• Blue Cross Blue Shield Medical, Dental and VSP Vision Insurance
• Hoffer Plastics matches .50 per $1.00 dollar contributed each payroll period up to 6% plus a Safe Harbor contribution of an amount equal to 3% of employee's annual eligible earnings
• Paid Life Insurance in the amount of 1.5 times basic annual salary
• Short term and Long-term Disability
• 2 Weeks Paid Vacation and up to 5 Days of Illinois Paid Leave.
• 9 Paid Holidays
• Reimbursements (Tuition, Prescription Safety Glasses, Steel Toe Shoe, and Fitness)

www.hofferplastics.com

Hoffer Plastics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.