Help Desk Technician

CU*Answers; Grand Rapids (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

A technology service provider in Grand Rapids is seeking a Help Desk Technician to provide first-tier technical support for clients. Responsibilities include assisting with computer and network issues and collaborating with internal teams. Ideal candidates must have a high school diploma, 1-2 years of IT experience, and strong desktop support skills. This is a full-time entry-level position offering competitive pay.

Qualifications

• 1-2 years of prior office experience in the IT field required.
• Ability to operate PCs and common office equipment.
• Valid driver’s license and insurable record.

Responsibilities

• Provide first-tier computer and network technical support.
• Assist on product implementation projects.
• Perform daily maintenance tasks on client hardware.

Skills

Desktop support skills (Windows 10/11)

Networking fundamentals (TCP/IP, subnetting, routing)

Technical documentation creation

Verbal and written communication

Attention to detail

Education

High School diploma or equivalent

Job description

Join to apply for the Help Desk Technician role at CU*Answers

Join to apply for the Help Desk Technician role at CU*Answers

Description

POSITION SUMMARY

The Client Support and Operations Specialist provides first tier computer and network technical support for CU*Answers, cuasterisk.com partners, their combined clients, and CU*Answers Network Services clients.

Essential Job Functions

• First point of contact to assist with all aspects of computer/network hardware and communications support.
• Provide primary technical support for CU*BASE GOLD, CU*Answers eDOC ASP Solution and related hardware.
• Provide primary technical support for Managed Services technologies, including firewalls, servers, and routers.
• Assist on core product implementation projects such as CU*Answers eDOC ASP new client installations and CU*Answers conversions.
• Provide support for Microsoft Windows Server and Desktop operating systems.
• Assist on network implementation projects such as domain migrations and firewall installs.
• Perform daily and weekly administrative and maintenance tasks on client hardware.
• Maintain a positive contribution as a member of the Client Support and Operations Team, and complete all tasks assigned by management to meet team objectives.
• Perform additional duties as assigned to support organizational goals and evolving business needs.
  
  

Job Qualifications

• High School graduate, GED, or equivalent work experience. Equivalent work experience equal to 1-2 years of prior office experience in information technology field.
• Knowledge of networking fundamentals (TCP/IP, subnetting, routing) and essential server administration (Active Directory user/group management, Exchange mailbox creation).
• Strong desktop support skills, including Windows 10 and Windows 11.
• Ability to perform technical support duties for CU*BASE hardware and software support.
• Ability to create technical product documentation for hardware/software installations, troubleshooting techniques and problem resolution.
• Excellent verbal and written communication skills.
• Ability to deal with external clients as well as internal staff.
• Excellent attention to detail and accuracy.
• Ability to use discretion when dealing with sensitive or confidential data.
• Ability to work effectively with other CU*Answers teams.
• Ability to operate telephone, photocopier, fax machines and PC workstation.
• Regular and predictable attendance.
• Embrace and adhere to the company mission and the seven cooperative principles of a cooperative.
• Ability to travel by auto or plane to multiple locations throughout the United States including but not limited to client sites, other building locations, general errands, etc. This travel could be multiple times per day, once daily, weekly, monthly, or annually.
• Possess a valid driver’s license with an insurable driving record.
  
  

CU*Answers is an Equal Employment Opportunity employer that supports the unique perspectives and experiences from all employees and supports a collaborative community spirit. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any status or condition protected by applicable federal, state or local laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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