Help Desk Technician

American Express; Fort Smith (AR); Hybrid; USD 60,000 - 86,000; Full time

Benefits offered by this job

Mentorship

Benefits

Flexible hours

Job summary

American Express in Fort Smith, AR seeks a Hybrid Help Desk Technician to own and improve the reliability of internal systems. You will merge Zendesk events with the ServiceNow pipeline and participate in sprint planning, estimations, and roadmap discussions while documenting critical decisions and APIs for the broader organization.

The role emphasizes practical relationship building, mentoring, and the discipline to ship changes with confidence.

Qualifications

• Ability to build effective relationships in a hybrid setting.
• Comfort mentoring without taking over the keyboard.
• Ability to defend recommendations to stakeholders.
• Ability to document decisions and APIs clearly and promptly.
• Proven follow-through with shipped outcomes.

Responsibilities

• Shave milliseconds off the technology hot path that users feel.
• Stitch Zendesk events into the ServiceNow pipeline for reports.
• Contribute to sprint planning, estimation, and tech roadmap discussions.
• Document technical decisions, architecture, and APIs for the org.
• Push changes behind flags to enable quick Fort Smith rollbacks.
• Collaborate with cross-functional partners on hybrid projects.

Skills

Relationship building

Hybrid collaboration

Mentoring

Decision communication

Documentation discipline

Job description

Code that ships to millions starts as a pull request on someone's screen, and at American Express we want that someone to be our next Help Desk Technician. Join American Express as a hybrid Help Desk Technician and take real ownership of Creativity work while earning $60,000 - $86,000 and growing your craft.

Key Responsibilities

• Shave milliseconds off the technology hot path that American Express users feel every click
• Stitch Zendesk events into the ServiceNow pipeline feeding American Express's technology reports
• Contribute to sprint planning, estimation, and technology roadmap discussions
• Document technical decisions, architecture, and APIs for the broader org
• Push Creativity changes safely behind flags so Fort Smith, AR rollbacks take seconds
• Pair with cross-functional partners to scope and deliver hybrid projects

What You'll Bring

• Practical Relationship Building skills sharpened in a hybrid setting
• The patience to mentor without taking over the keyboard
• Comfort defending a recommendation in front of skeptics
• The discipline to document while it's fresh, not after it's forgotten
• Proven follow-through, measured in shipped things rather than good intentions

Here at American Express, we combine endlessly-iterating engineering with a relentless focus on the customers we serve in Fort Smith, AR. We hire for character and quietly-excellent thinking, then trust the rest to follow.

You will grow fastest here, with $60,000 - $86,000, a mentor, benefits, and flexible Fort Smith, AR hours clearing the runway in front of you.