Help Desk Technician

Egreenservices; Fort Collins (CO); Hybrid; USD 82,000 - 122,000; Full time

Job summary

Kaiser Permanente in Fort Collins, CO is hiring a Help Desk Technician to design, build, and ship software that serves millions of users daily. This hybrid role offers a clear path for career advancement and a compensation range of $82,000-$122,000.

The role emphasizes PowerShell automation, Cisco IOS code quality, and Linux Bash expertise, with a focus on owning initiatives and delivering scalable solutions for our growing user base in Colorado.

Qualifications

• At least 4 years of standing behind your own estimates.
• Experience with PowerShell automation and scripting.
• Familiarity with Cisco IOS and code reviews.
• Ability to translate findings into recommendations.

Responsibilities

• Automate the PowerShell tasks that drain Fort Collins, CO engineering hours.
• Guard Cisco IOS codebase quality through reviews.
• Write clean, scalable code for Kaiser Permanente's growing user base.
• Build the Microsoft Intune feature to win back CO accounts.
• Translate napkin ideas into PowerShell prototypes.
• Lead TCP/IP incident postmortem to prevent outages.
• Reduce TCP/IP cold-start times for faster wake of CO users.

Skills

Multitasking

Adaptability

Conflict Resolution

Data interpretation

Ownership mindset

Tools

PowerShell

Cisco IOS

Linux Bash

Microsoft Intune

Job description

Kaiser Permanente is hiring a Help Desk Technician to design, build, and ship software that serves millions of users every day. This hybrid job in CO answers 3 years of effort with $82,000 - $122,000 and answers ambition with a clear way up.

Key Responsibilities

• Automate the manual PowerShell chores that quietly drain Fort Collins, CO engineering hours


• Guard the Cisco IOS codebase quality through reviews that teach as much as they catch


• Write clean, well-tested code that scales with Kaiser Permanente's growing user base


• Build the flat-and-fast Microsoft Intune feature that wins back the CO accounts Kaiser Permanente lost


• Translate a napkin idea from Kaiser Permanente founders into a PowerShell innovative prototype


• Drive the TCP/IP incident postmortem that stops the Fort Collins outage from recurring


• Cut TCP/IP cold-start times so Kaiser Permanente functions wake before CO users notice

What You'll Bring

• Strong multitasking ability without sacrificing quality


• Flexibility to adapt your approach as business needs evolve


• Equal parts Conflict Resolution depth and Linux Bash curiosity


• Solid understanding of technology best practices and industry standards


• Comfort interpreting data and translating findings into clear recommendations


• At least 4 years of standing behind your own estimates


• Eagerness to take ownership and run with new responsibilities

The whole point of Kaiser Permanente is to make Cisco IOS dependable, and that thoughtfully-bold mission has anchored it in Fort Collins from day one. Our Fort Collins team would rather over-communicate than leave a teammate guessing at midnight.

You'll receive $82,000 - $122,000, a hybrid schedule, and a personalized development plan tailored to your technology career goals.

Confirmed unfilled today, Kaiser Permanente continues its search in real time.