Help Desk Technician

Granger Waste Services; East Lansing (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading waste management company in East Lansing is seeking a Help Desk Technician. You will provide IT support via phone, email, and in person to troubleshoot and resolve incidents. The ideal candidate has an Associate’s degree or 2+ years of IT Help Desk experience. This role offers a comprehensive benefits package, including medical coverage and paid time off.

Benefits

Annual bonus

401(k) contribution

Paid time off

Medical, dental, and vision coverage

Qualifications

• 2+ years of IT Help Desk experience in remote and in-person settings.
• Knowledge of basic network connectivity issues.
• Ability to perform physical requirements and pass a drug screen.

Responsibilities

• Assist associates to troubleshoot and resolve incidents and requests.
• Regularly check the ticketing system for issues and document actions.
• Maintain IT inventory by tracking distribution and return of equipment.

Skills

Basic knowledge of Microsoft’s core applications (Outlook, Teams, SharePoint, OneDrive)

Ability to troubleshoot technical issues

Familiarity with IT support tools (ServiceDesk Plus, IT Glue, NinjaRMM)

Education

Associate’s degree in a technical field or 2+ years of IT Help Desk experience

Job description

Join to apply for the Help Desk Technician role at Granger Waste Services.

Our People Are Like Family!

At Granger, we know our people are our greatest asset. We treat each other and our customers with respect, kindness, and fairness. We live by the Golden Rule—treat others the way you want to be treated.

We're Invested in You!

• Annual bonus
• Up to 15% 401(k) contribution with no matching strings attached
• 12 days (96 hours) of paid time off (PTO) within the first year
• Holiday pay
• Medical, dental, vision, life, short-term and long-term disability coverage
• Safety and care for our employees are core values
• Ongoing training and career ladders for advancement

Schedule

• Monday - Friday 8:00 am - 5:00 pm, in office

Job Summary

• Assist associates via phone, email, support portal, and onsite to troubleshoot and resolve first and second level incidents and requests
• This includes workstation setup, software updates, hardware installation, and travel to remote sites
• Assist project teams with technical issues and implementations
• Check the ticketing system regularly for new and ongoing issues, documenting all actions and resolutions
• Support associates with basic network connectivity issues and help connect to the network
• Maintain IT inventory and asset management by tracking the distribution and return of IT equipment

Qualifications

• Associate’s degree in a technical field or 2+ years of IT Help Desk experience in remote and in-person settings
• Basic knowledge of Microsoft’s core applications (Outlook, Teams, SharePoint, OneDrive) and operating systems
• Familiarity with IT support tools (ServiceDesk Plus, IT Glue, NinjaRMM) and how technology supports IT services
• Ability to travel as needed
• Ability to perform physical requirements of the position and pass a physical and drug screen, including marijuana (pre-employment and random)

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

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