Help Desk Technician

The Ohio State University; Columbus (OH); On-site; USD 40,000 - 50,000; Full time

Job summary

A reputable university in Columbus, Ohio, is seeking a Help Desk Technician to provide support for computer systems and customer inquiries. The ideal candidate will have a high school diploma and at least one year of relevant experience. Strong communication skills and a working knowledge of desktop hardware and software are essential. The position offers competitive benefits and a supportive work environment.

Benefits

Comprehensive employee benefits

Affordable health insurance

Paid vacation and sick leave

Qualifications

• 1 year Help Desk/Operations experience required.
• Prior customer service role via telephone preferred.
• Industry certifications are a plus.

Responsibilities

• Receive, resolve, escalate, and monitor customer issues.
• Provide immediate assistance for service inquiries.
• Communicate and report computing environment outages.

Skills

Excellent phone-based communication skills

Working knowledge of desktop hardware

Customer service experience

Education

High School diploma or GED

Tools

Microsoft Operating Systems

Microsoft Office products

Job description

Overview

Job Title: Help Desk Technician

Department: Health System Shared Services | Desktop Support

Welcome to The Ohio State University\'s career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following: ensure you have all necessary documents available when starting the application process; review and update your candidate profile before submitting your application. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions.

Responsibilities

Responsible for receiving, resolving, escalating, and monitoring customer issues/requests. The Help Desk Technician provides immediate assistance and problem resolution, whenever possible, for service inquiries concerning utilization and information regarding all OSUMC computer systems applications, telephony and paging systems, personal computers and peripherals. Critical tasks include communicating, tracking and reporting computing environment outages.

Minimum Qualifications

High School diploma or GED and 1 year Help Desk/Operations experience. Must possess excellent phone based communication skills; Working knowledge of and experience with desktop hardware and peripheral units or components and their connectivity in a wired or wireless environment, PC and computer terminology, computing technologies, PC operating systems and applications, is required; Working knowledge of and experience with Microsoft Operating Systems and Microsoft Office products is preferred; Prior experience in a direct customer service role via the telephone is preferred; Industry certifications are a plus.

Additional Information

Our Comprehensive Employee Benefits Include:

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!

Location: Ackerman Rd, 700 (0921)

Position Type: Regular

Scheduled Hours: 40

Shift: Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.

As required by Ohio Revised Code section 3345.0216, Ohio State will educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.