Help Desk Technician

Iowa Digestive Disease Center

Clive (IA)

On-site

USD 42,000 - 65,000

Full time

10 days ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Profit sharing

PTO

Family leave

Paid holidays

Catered lunches

EAP

Counseling services

Legal services

Job summary

Iowa Digestive Disease Center in Clive, IA, is seeking a reliable IT Help Desk Technician to join our Information Technology team. You will troubleshoot hardware, software, network, and access issues, respond to support requests, and assist with onboarding and offboarding.

The ideal candidate communicates well, stays organized, and balances multiple requests with professionalism. Reports to the Systems Administrator and works on-site in a healthcare environment.

Qualifications

Minimum of three years in a help desk role or similar.
Experience with Windows operating systems and common desktop/mobile apps.
Working knowledge of network systems and troubleshooting.
HIPAA awareness and handling of healthcare data.

Responsibilities

Diagnose and resolve hardware, software, and connectivity issues.
Install, configure, and maintain IT equipment and accounts.
Document incidents and resolutions in the ticketing system.
Assist with onboarding and offboarding of employees.
Maintain inventory and support IT projects as needed.

Skills

Excellent communication

Customer service

Organization

HIPAA compliance

Education

High school diploma or equivalent

Associate degree or technical education in IT preferred

Tools

Windows OS

IT ticketing system

Network basics

Phone/remote support tools

Job description

About Us

Iowa Digestive Disease Center and Iowa Endoscopy Center are proud to serve the community and surrounding area with regard to digestive health needs. Our endoscopy center is one of only three centers in Iowa recognized by the American Society for Gastrointestinal Endoscopy. The American Society for Gastrointestinal Endoscopy is known as the leader in setting standards for excellence in gastrointestinal endoscopy and has designed the only national program recognizing quality and safety in the practice of gastrointestinal endoscopy.

Our center has also been accredited by the AAAHC, having met their rigorous quality and safety standards. AAAHC accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards. Our board-certified physicians specialize in gastroenterology, hepatology, diagnostic endoscopy, therapeutic endoscopy, infusion, and advanced therapeutics.

Job Summary

We are seeking a reliable and internal customer-focused IT Help Desk Technician to serve as a key member of our Information Technology team by providing technical support. The Help Desk Technician will troubleshoot hardware, software, network, account, and access-related issues; respond to support requests; assist with onboarding and offboarding; and elevate complex technical issues when appropriate.

The ideal candidate is an excellent communicator who enjoys helping people, approaches problems methodically, stays organized, and can balance multiple support requests while maintaining a high level of professionalism.

The Help Desk Technician reports to and assists the Systems Administrator.

Key Responsibilities

Diagnose and resolve hardware, software, operating system, connectivity, mobile device, printer/photocopier, phone, and other IT-related issues using strong problem-solving skills.
Install, configure, and maintain desktop computers, laptops, monitors, printers, mobile devices, and other IT equipment
Create, update, and manage user accounts, permissions, and access to systems in accordance with company policies
Accurately document incidents, troubleshooting steps, resolutions, and follow-up activities in the IT ticketing system
Assist with employee onboarding and offboarding
Maintain accurate hardware and software inventory records
Assist with IT projects, system upgrades, software deployments, and technology rollouts
Perform other IT-related duties as assigned

Required Qualifications

High school diploma or equivalent (associate degree or technical education in Information Technology or a related field is preferred)
Minimum of three (3) years of experience in a help desk role, technical support, or a similar role
Working knowledge of Windows operating systems and common desktop and mobile applications
Working knowledge and general understanding of network systems
Knowledge of common software programs
Strong customer service skills and the ability to work effectively with users of varying technical abilities

Skills and Abilities

Excellent communication and interpersonal skills
Friendly and professional, with the ability to create a welcoming atmosphere
Strong organizational skills, attention to detail, and ability to prioritize multiple requests while managing time effectively
Able to maintain accurate documentation and follow established procedures
Self-motivated learner and committed to keeping up with rapidly changing technology
Able to take initiative
Able to multitask and stay calm under pressure
Dependable and punctual
Must maintain confidentiality and comply with HIPAA and company policies
Experience within a healthcare setting is preferred but not required

Physical Requirements

Able to sit and work at a computer for extended periods
Able to regularly lift, carry, and move IT equipment weighing up to approximately 50 pounds
Able to occasionally work under desks to connect equipment, cords and cables

Hours