Help Desk Technician

Tech Army, LLC; Boca Raton (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Tech Army, LLC in Boca Raton, FL seeks an entry-level IT support specialist to provide Tier I assistance for hardware and software. You will diagnose simple issues, follow documented procedures, and log call data in our tracking system.

The role involves escalating complex problems to senior staff and assisting in resolving application and system problems, with opportunities to gain hands-on experience in a fast-paced tech environment.

Qualifications

• Associate or Bachelor’s degree in CS/IS or related field.
• 0–1 year IT work experience in computer systems or support.
• Familiar with basic hardware and software.
• Ability to follow documented procedures and troubleshoot.

Responsibilities

• Provide Tier I support for hardware and software.
• Diagnose and resolve problems using documented procedures.
• Enter call data into tracking system.
• Escalate complex issues to higher level support when needed.
• Assist in the resolution of application and hardware/software problems.

Skills

IT support

Troubleshooting

Customer service

Data entry

Documentation

Education

Associate or Bachelor in CS/IS

Job description

Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented

procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system.

Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of

application, hardware and software problems

Education:

Associate’s or Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information

Systems, or other related field. Or equivalent work experience

Experience:

0 to 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basic

hardware and software products and problem solving/troubleshooting skills.

Complexity:

Learner/entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhat

independently, under general direction of more senior customer service representatives, supervisors or

managers. Generally follows documented procedures and checklists