Help Desk Technician

IntraFi; Arlington (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

IntraFi is seeking an IT Help Desk team member to deliver technical support for onsite and remote employees. Responsibilities include troubleshooting and setup of IT equipment and providing exceptional service to users. Ideal candidates possess 1-3 years of experience and strong interpersonal skills in a collaborative environment.

Benefits

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible schedule

Health insurance

Paid time off

Professional development assistance

Vision insurance

Qualifications

• 1-3 years of experience in a help desk environment.
• Excellent written and oral communication skills.
• Ability to multitask and strong organizational skills.

Responsibilities

• Provide functional IT support to all user levels.
• Diagnose and troubleshoot technical problems.
• Setup and deploy IT equipment.

Skills

Problem-solving

Communication

Interpersonal Skills

Organization

Education

BS or equivalent experience

Job description

At IntraFi, we do more than innovate—we empower. Our services help banks provide vital financial access to small businesses, companies, and consumers across the country. With a network of more than 3,000 financial institutions, we help support the institutions that drive our economy, enabling them to fund affordable housing, family farms, and businesses of all sizes. The ability to lend locally strengthens our financial system, and our team plays a direct role in making that possible. It is this greater purpose that brings people to IntraFi and keeps them here.

As the nation’s largest deposit allocation service provider and the inventor of reciprocal deposits, IntraFi has spent over two decades creating dynamic solutions that help financial institutions grow, manage liquidity, and serve their communities. Our impact extends across institutions of all sizes—from community banks to large financial organizations—which enables us to achieve aggressive business growth objectives while helping strengthen the broader financial system.Consistently recognized byAmerican Banker,Washington Post, andFortuneas one of the best places to work, we offer a collaborative, flexible environment where innovation thrives. Join us and be part of a team making a meaningful impact on the industry, on financial institutions, and on the future of financial services.

Your Role

• You would be a key member of the IT Help Desk Team, providing technical support to all onsite and remote employees, as well as providing external customer support to customers.

Your Responsibilities

• Provide functional IT support to all user levels within IntraFi, as well as exceptional customer service/support to end users/customers of IntraFi’s products and services
• Diagnose computer problems, install software, and perform tests on computer equipment and programs
• Troubleshoot technical problems over the phone, remotely, and in person
• Setup and deploy IT equipment, monitor systems, and perform maintenance

Required Experience, Skills, and Qualifications

• One to three years of progressive experience in a help desk environment
• Excellent written and oral communication skills and outstanding interpersonal skills sufficient to effectively promote good working relations with both nontechnical and technical business clients and coworkers
• Superiorproblem-solving capabilities
• Ability to multitask within tight deadlines and strong organizational skills
• Self-directed and results/goal-oriented
• BS or equivalent experience
• Background in financial services is beneficial

Employee Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

Opportunities for advancement

Paid time off

Parental leave

Professional development assistance

Referral program

Vision insurance

IntraFi LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, veteran status, disability, or sexual orientation in employment of the provision of services.