Help Desk System Specialist 2 - Tysons, VA

M.C. Dean; Virginia, Tysons (MN, VA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is looking for a Help Desk System Specialist to join their dynamic team. This role involves ensuring system health through daily analysis and maintenance, responding to and resolving technical issues, and collaborating with technicians to deliver exceptional service. You'll be part of a forward-thinking company that values innovation and teamwork, providing opportunities for professional growth and development. Join a team dedicated to enhancing customer outcomes and making a meaningful impact in the technology landscape.

Benefits

Professional Training Programs

Tuition Reimbursement

Collaborative Team Environment

Open Communication with Leadership

Qualifications

• 8+ years of relevant experience in help desk support.
• Ability to obtain vendor professional certification.
• Experience with multidisciplinary teams.

Responsibilities

• Perform daily systems analysis and proactive maintenance.
• Analyze trouble tickets to resolve issues.
• Document test procedures and results.

Skills

Help Desk Support

Communication Skills

Time Management

Team Collaboration

Troubleshooting

Education

High School Diploma or GED

Associates Degree

Bachelor's Degree

Tools

LENEL Systems

Computer Systems

Job description

Overview

Your Future at M.C. Dean

We're seeking people driven to excellence and inspired to have a meaningful impact powering, automating, integrating, and securing the world's most critical infrastructure and facilities. This translates into fulfilling opportunities for employees driven to excel in a meaningful career. As an employee at M.C. Dean, you will join forces with more than 5,800 professionals who engineer and deploy automated, secure and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together, we transform the way complex, large-scale systems are designed, delivered, and sustained-enhancing client outcomes, improving lives, and changing the world for the better.

We are seeking a Help Desk System Specialist 2to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.

Responsibilities

• Performing daily systems analysis and proactive preventative maintenance to ensure system health.
• Obtaining, analyzing, and interpreting trouble tickets to determine the appropriate approach and solutions to resolve the reported issue, whether it may be software, hardware, component, or a combination of issues.
• Working with and/or dispatching technicians and testing systems to ensure proper trouble resolution in accordance with the system standards.
• Documenting test procedures and results.
• Helping define and create system level access management in accordance with the customer's standards.
• Creating user accounts and maintaining and safeguarding user permission groups.
• Helping to develop and provide training for system users and customers.

Qualifications

Clearance/Citizen Type: Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; ACTIVE TS/SCI w/ Poly clearance REQUIRED

Position / Candidate Requirements

• High School Diploma or a GED and 8+ Years of Relevant Experience or
• Associates Degree and 6+ Years of Relevant Experience or
• Bachelor's Degree and 2+ Years of Relevant Experience
• Help Desk Support Functions with a Combination of Phone and Desktop Support is required.
• Must be able to obtain vendor Professional Certification.
• Experience administering LENEL systems is desired.
• Experience in badge office operations is desired.
• Strong Oral and written communication skills are essential.
• Demonstrated background working with multidisciplinary teams.
• Demonstrated time management and organization skills to meet deadlines and quality objectives.

What we offer:

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership as well as local office management.

Abilities

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.