Help Desk Support US Remote

QT Communications Technology; New York (NY); Remote; USD 40,000 - 60,000; Full time

Job summary

A tech communication company in New York is seeking a Help Desk Technician to provide user technical support, troubleshoot LAN issues, and maintain system performance. Candidates should possess a high school diploma and have strong problem-solving and communication skills. Experience in information technology is preferred. This role offers opportunities for skill development and collaboration in a dynamic environment.

Qualifications

• High school diploma or equivalent required.
• Prior information technology or systems administration experience preferred.
• Familiarity with telephone and office software is a plus.

Responsibilities

• Provides technical support to users, troubleshooting problems.
• Researches answers and guides clients through corrective steps.
• Updates job knowledge by maintaining personal networks.

Skills

Problem solving

LAN knowledge

Verbal communication

Operating systems

Quality focus

System administration

UNIX system administration

Education

High school diploma, GED, or equivalent

Job description

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Improves client references by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues and recommending instructional language.
• Accommodates client disabilities by recommending devices and techniques.
• Avoids legal challenges by monitoring compliance with service agreements.
• Improves system performance by identifying problems and recommending changes.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Accomplishes information systems and organization mission by completing related results as needed.

Help Desk Qualifications / Skills:

• Problem solving
• LAN knowledge
• Verbal communication
• Operating systems
• Quality focus
• System administration
• UNIX system administration

Education, Experience, and Licensing Requirements:

• High school diploma, GED, or equivalent
• Prior information technology or systems administration experience preferred
• Familiarity with telephone, office, and point-of-sale software a plus

Required Skills:

• Disabilities
• Licensing
• System Administration
• GED
• Steps
• Training Programs
• Unix
• Information Systems
• Problem Solving
• Operating Systems
• Technical Support
• Writing
• Information Technology
• Troubleshooting
• Education
• Administration
• Documentation
• Software
• Customer Service
• Communication
• Training