Help Desk Support Technician

ODL, Inc; Zeeland (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

ODL, Inc. is seeking a Help Desk Support Technician for a full-time, on-site role in Grove City, OH. You will provide frontline technical support for desktops, peripherals, and related systems, handling requests via phone, email, and ticketing tools.

You will diagnose and resolve hardware and software issues, perform basic repairs, and escalate complex problems to higher-level support as needed, while documenting actions and collaborating with IT colleagues.

Qualifications

• High school diploma or equivalent required; associate degree or IT coursework preferred.
• CompTIA A+ or equivalent certification preferred.
• Experience with desktop hardware, software, and basic networking.

Responsibilities

• Install and configure equipment and software for end users.
• Maintain accurate documentation of support activities and tickets.
• Resolve help desk tickets in a timely manner per service standards.
• Collaborate with IT team members to support a reliable and secure technology environment.
• Respond to user requests via phone, email, and ticketing tools.

Skills

Desktop repair

Help desk support

Troubleshooting

Windows OS

Communication

Ticketing tools

On-site work

Education

High school diploma or equivalent

Associate degree or IT coursework preferred

CompTIA A+ certification preferred

Tools

Ticketing system

Job description

Company Description

ODL, Inc. is a visionary building products leader offering a broad range of high-quality door and insulated glass solutions, including an expansive portfolio of entry doors, doorlights, and blinds-between-glass products. With over 80 years of operation, the company continues to grow and innovate, guided by a purpose to Make Your Life Better™ through every product and customer interaction. ODL has intentionally built a culture of recognition and personal accountability, and team members across all locations have consistently rated it a Great Place to Work®. Headquartered in Zeeland, Michigan, ODL employs thousands of people across fourteen global locations. Candidates can explore more about ODL’s culture and opportunities through the company’s careers page.

Role Description

The Help Desk Support Technician is a full-time, on-site role based in Grove City, OH. This role provides frontline technical support for desktop computers, peripherals, and related systems, responding to user requests via phone, email, and ticketing tools. The technician will diagnose and resolve hardware and software issues, perform basic computer repair, and elevate complex problems to higher-level support when needed. Day-to-day responsibilities include installing and configuring equipment, maintaining accurate documentation of support activities, and ensuring timely resolution of help desk tickets in accordance with service standards. The technician will collaborate with IT team members and internal stakeholders to support a reliable, secure, and efficient technology environment.

Qualifications

• Strong skills in Desktop Computers and Computer Repair, including installation, configuration, and maintenance.
• Experience with Help Desk Support and Technical Support, providing customer-focused assistance and issue resolution.
• Proficiency in Troubleshooting hardware, software, and connectivity issues using structured diagnostic methods.
• Knowledge of operating systems (e.g., Windows), basic networking concepts, and common business applications.
• Effective communication skills, with the ability to explain technical issues clearly to non-technical users.
• Organizational and time-management skills, including managing multiple tickets and priorities.
• Ability to work on-site in Grove City, OH, and collaborate with cross-functional teams in a manufacturing or production environment.
• High school diploma or equivalent required; associate degree, technical certification (e.g., CompTIA A+), or related IT coursework preferred.
• Commitment to continuous learning, adherence to security and safety practices, and delivering respectful, inclusive customer service.