Help Desk Support Technician

ThinkSecureNet; Lewes (DE); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology support company in Lewes, DE is seeking a Help Desk Technician to provide user assistance and maintain computing systems. The ideal candidate will exhibit strong problem-solving and communication skills, and be self-directed in a fast-paced environment. The role includes installation and troubleshooting of hardware and software, and requires a customer-friendly attitude. Benefits include 401K with match and competitive wages.

Benefits

401K with employer match

Profit sharing plan

Competitive wages

Health Care Coverage

Paid time off

Employer sponsored events

Qualifications

• Excellent problem-solving skills essential for troubleshooting.
• Strong communication and interpersonal skills necessary for user support.
• Ability to work effectively in a team environment.

Responsibilities

• Install and maintain desktop computers and related technologies.
• Provide end user support for all computing devices.
• Troubleshoot and resolve hardware and software issues.

Skills

Problem-solving

Communication skills

Interpersonal skills

Customer-friendly attitude

Teamwork

Job description

We are seeking a self-directed and highly detail oriented individual to join our team as a Help Desk Technician. This role will support our client database at our Lewes, DE office location.

Responsibilities

• Responsible for installation and maintenance of desktop computers, applications and related technologies.
• Responsible for end user support for all computer and communications systems, networking and server-side maintenance.
• Provide professional, prompt and courteous end user assistance for all computing devices and applications.
• Troubleshoot and replace hardware, hard drives, memory, and other networking peripherals. Install operating systems, reload desktops and notebooks.
• Work with help-desk ticket system to track and resolve issues.
• Handle a large number of calls and tickets and work with users of all levels.
• Demonstrate an eager and helpful attitude; work with little supervision and exercise initiative and judgment.
• Tier I - Take initial telephone or email inquiries and troubleshoot and manage relatively simple hardware, software or network problems.
• Tier II - Resolve more complex issues requiring detailed systems and application knowledge; escalate from Tier I; decide whether to generate a trouble or work order ticket for on-site visits.
• Tier III - Research and resolve the most difficult problems; analyze trends and devise preventive solutions; mentor other help desk personnel on hardware and software problem analysis and resolution.

Qualifications

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported.

Benefits

• 401K with employer match
• Profit sharing plan
• Competitive wages
• Health Care Coverage
• Paid time off
• Employer sponsored events

Position Type

Full-Time/Regular