Help Desk Support Specialist (Remote) | Network Solutions

Freddie Mac; Maryland Heights (MO); Remote; USD 1,000; Full time

Job summary

A leading company in professional services is seeking a technical support representative to join their dynamic team. You will be responsible for troubleshooting phone and video system issues, assisting users with their requests, and ensuring effective problem management in a supportive work environment. This is an excellent opportunity to contribute to customer service while fostering your personal and professional growth.

Benefits

Comprehensive medical and dental insurance

Retirement savings plans

Education assistance

Certification incentives

Qualifications

• Associate degree or 2 years related work experience required.
• Preferred experience in a call center environment.

Responsibilities

• Troubleshoot and provide instruction over the phone.
• Diagnose and resolve complex issues related to video and phone systems.

Skills

Verbal communication

Written communication

Technical instructions

Education

Associate degree in computer science or related field

Job description

Employer Industry: Professional Services

Why consider this job opportunity:
- Hourly pay of $19.23
- Access to comprehensive medical and dental insurance
- Retirement savings plans and life/disability insurance
- Opportunities for education assistance and certification incentives
- Supportive work environment that fosters personal and professional growth
- Chance to provide exceptional customer service while working with a leading company

What to Expect (Job Responsibilities):
- Troubleshoot and provide instruction over the phone while following a set knowledge base format
- Diagnose and resolve complex issues related to branch video and phone systems, access issues, and data connectivity
- Complete user requests and routine troubleshooting scenarios, such as password resets and answering "how to" questions
- Prioritize work based on the severity level of situations and document trends for effective problem management
- Follow proper escalation procedures to ensure timely resolution of all activities

What is Required (Qualifications):
- Associate degree in computer science or related field OR 2 years of related work experience
- Previous experience in a call center environment preferred
- Ability to use general office equipment
- Exceptional verbal and written communication skills
- Ability to follow technical instructions and document daily activities

How to Stand Out (Preferred Qualifications):
- Provide a suitable workspace and maintain high-speed internet access
- Demonstrated proficiency in applicable technology
- Ability to communicate effectively across all levels of the organization
- Willingness to work occasional weekends and holidays

#ProfessionalServices #CustomerSupport #TechnicalAssistance #CareerGrowth #CompetitivePay

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