Help Desk Support Specialist II (ACC-MICC)

Abacus Technology; Spring Lake (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is on the lookout for a dedicated Help Desk Support Specialist to provide exceptional technical support and IT service management. This full-time role involves troubleshooting desktop and laptop issues, managing user accounts, and ensuring seamless IT operations for military personnel. The ideal candidate will have a strong background in help desk support, with essential certifications such as Security+ and MCSA. Join a mission-driven team where your skills will directly contribute to maintaining critical IT services and supporting a vital organization. If you're passionate about technology and customer service, this opportunity is your chance to shine.

Qualifications

• 3+ years experience in help desk support and desktop troubleshooting.
• Must be Security+ certified and MCSA certified within six months.

Responsibilities

• Set up and troubleshoot user accounts and software in Active Directory.
• Provide technical support for printers, scanners, and IT peripherals.
• Troubleshoot LAN/WAN network connectivity issues.

Skills

Help Desk Support

Desktop Troubleshooting

IT Service Management

Customer Service

Active Directory

Windows Operating Systems

Network Troubleshooting

Security+ Certification

MCSA Certification

ITIL Foundations

Education

Bachelor's Degree in Related Field

Tools

Remedy

ServiceNow

Job description

Overview

Abacus Technology is seeking a Help Desk Support Specialist to provide technical support, troubleshooting, and IT service management for desktop support services and dedicated ACC-MICC support at Fort Bragg. This is a full-time position.

Responsibilities

• Set up and troubleshoot domains, user accounts, and software accounts in Active Directory.
• Configure, test, and troubleshoot network connectivity, wireless access, and remote access solutions.
• Perform hardware maintenance, including adding/replacing memory, keyboards, motherboards, and other computer components.
• Format, install, set up, maintain, and troubleshoot desktop and laptop computers for end users.
• Provide technical support for printers, scanners, and other IT peripherals.
• Respond to help desk tickets, document resolutions, and escalate complex issues as necessary.
• Provide direct IT support to ACC-MICC personnel, ensuring mission-critical IT services are uninterrupted.
• Assist with network troubleshooting, IT asset management, and software installation for ACC-MICC users.
• Support secure system access and data protection measures in compliance with Army IT policies.
• Coordinate with Army IT staff and NEC teams to resolve IT service requests efficiently.
• Support server administration, common user applications, and desktop services.
• Ensure system updates, patches, and security configurations are applied per DoD cybersecurity guidelines.
• Troubleshoot LAN/WAN network connectivity issues, ensuring users maintain reliable access to enterprise applications.
• Work closely with cybersecurity teams to enforce endpoint protection and security controls.
• Work with vendors to resolve warranty repairs, software licensing issues, and hardware failures.
• Ensure replacement parts and IT upgrades are properly installed and tested before deployment.

Qualifications

3+ years experience in help desk support, desktop troubleshooting, and ITSM. Bachelor’s degree in a related field desired. Must be Security+ certified (or hold an equivalent certification in compliance with IAT Level II). Must be MCSA certified or able to obtain the certification within six months of start date. ITIL Foundations training desired. Proficient in Windows operating systems, Active Directory, and common enterprise IT environments. Experience configuring, installing, and maintaining desktops, laptops, and peripheral devices. Able to coordinate with vendors to resolve hardware/software issues in a timely manner. Strong customer service and communication skills for supporting Army personnel and ACC-MICC users. Experience working with DoD ticketing systems such as Remedy or ServiceNow. Familiar with Army IT security policies, including RMF, DISA STIGs, and AR 25-2 compliance. Able to interact professionally with all levels of an organization. Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled