Help Desk Support Specialist

SmartRecruiters, Inc.; Leavenworth (KS); On-site; USD 49,000 - 62,000; Full time

Benefits offered by this job

Benefits package

Relocation reimbursement

Certification reimbursement

Job summary

Link Solutions, Inc. is seeking a Help Desk Support Specialist to join our Fort Leavenworth team in Fort Leavenworth, KS.

The role focuses on providing end-user technical support, troubleshooting hardware and software issues, and maintaining mission-critical IT operations in a DoD environment. The ideal candidate will have a DoD Secret clearance, IAT Level II certification, and strong customer-service skills.

Qualifications

• DoD Secret Clearance required or the ability to obtain one.
• IAT Level II certification or higher per DoD 8570/8140.
• Experience providing desktop support and end-user IT assistance in an enterprise environment.
• Experience with Windows OS and MS Office applications.
• SharePoint administration, support, optimization, or site management.

Responsibilities

• Serve as primary contact for end-user technical support and help desk operations.
• Diagnose, troubleshoot, and resolve hardware, software, printer, and network issues.
• Install, configure, and support desktops, laptops, peripherals, and business apps.
• Provide Tier I/II support for government users per SLAs.
• Manage tickets to ensure timely resolution and customer satisfaction.
• Assist with SharePoint site management and user support.
• Coordinate with NEC and other technical teams on issues.

Skills

Secret clearance

IAT Level II

Windows troubleshooting

Customer-focused support

End-user support

Education

Associate's degree in IT or related field

High School Diploma/GED + 4+ years experience

Tools

SharePoint

Microsoft Windows Server

Microsoft 365

Job description

• Compensation: USD 49,000 - USD 62,000 - yearly

Company Description

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always".

Our commitment to excellence is demonstrated through our ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022 certifications; CMMC Level 2 certification; and CMMI Maturity Level 3 appraisals for both Services and Development.

Job Description

Link Solutions is seeking a Help Desk Support Specialist to join our team at Fort Leavenworth, KS.

• Secret security clearance required
• IAT Level II certification equivalent or higher required

The Help Desk Support Specialist will support the U.S. Army Corrections Command (ACC), Army Corrections Brigade (ACB), G6 organization. This role is responsible for providing customer-focused technical support, troubleshooting hardware and software issues, maintaining end-user systems, and supporting mission-critical IT operations that enable Army personnel to perform their daily functions efficiently and securely.

This position offers the opportunity to support a dynamic Department of Defense environment while working with modern technologies, enterprise systems, and highly visible customers. The ideal candidate is a service-oriented IT professional who excels at problem-solving, enjoys supporting end users, and thrives in a fast-paced operational environment.

Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to critical government operations while supporting national security missions.

Job Responsibilities:

• Serve as the primary point of contact for end-user technical support and help desk operations.
• Respond to, diagnose, troubleshoot, and resolve hardware, software, printer, and network connectivity issues.
• Install, configure, maintain, and support desktop computers, laptops, peripherals, operating systems, and business applications.
• Provide Tier I and Tier II support for government users in accordance with established service levels.
• Manage, track, and update service tickets to ensure timely resolution and customer satisfaction.
• Install, configure, and troubleshoot operating systems, software updates, and security patches.
• Support user account administration, password resets, and access management activities.
• Assist with SharePoint administration, site management, optimization, and user support.
• Coordinate support activities with the local Network Enterprise Center (NEC) and other technical teams.
• Maintain system documentation, technical procedures, inventory records, and knowledge base articles.
• Support specialized software installations, configuration activities, and database-related functions.
• Participate in planning, implementation, and support of IT projects and technology refresh initiatives.
• Monitor system performance and identify opportunities to improve operational effectiveness.
• Provide technical guidance and status updates to leadership regarding projects, support efforts, and ongoing initiatives.
• Support compliance with Army, DoD, cybersecurity, and organizational policies and standards.
• Provide on-call support outside of normal business hours for scheduled maintenance and emergency service interruptions as required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Compensation Range:

• $49,000-$62,000
• Full-Time (Monday-Friday)

Several factors influence final compensation, including relevant experience, technical expertise, certifications, and education.

Qualifications

• Must have or be able to obtain and maintain a DoD Secret Security Clearance.
• Associate's degree in Information Technology, Computer Science, Information Systems, or a related field; OR High School Diploma/GED with four (4+) years of relevant IT support experience.
• IAT Level II certification or higher in accordance with DoD 8570/8140 requirements (CompTIA Security+ CE, SSCP, GSEC, CCNA Security, GICSP, or equivalent).
• Experience providing desktop support, help desk services, or end-user technical support in an enterprise environment.
• Experience installing, configuring, troubleshooting, and supporting Windows desktop operating systems and Microsoft Office applications.
• Experience with SharePoint administration, support, optimization, or site management.
• Must possess and maintain a current Microsoft certification in Windows Server, Microsoft Modern Desktop, or a related Microsoft technology.
• Experience managing support tickets and providing customer-focused technical solutions.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.

Preferred:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field.
• Experience supporting Department of Defense (DoD), Army, or Federal Government IT environments.
• Experience supporting Active Directory, Group Policy, Microsoft 365, and enterprise IT environments.
• Experience with endpoint management, software deployment, and system administration tools.
• Familiarity with cybersecurity best practices, vulnerability remediation, and compliance requirements.
• Strong customer service skills with the ability to communicate effectively with technical and non-technical users.
• Self-starter with the ability to manage multiple priorities and competing deadlines.
• Excellent organizational skills and attention to detail.
• Experience supporting IT modernization, migration, or infrastructure improvement projects.

Additional Information

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V.We participate in the E-Verify Employment Verification Program.All your information will be kept confidential according to EEO guidelines.