Help Desk Support Service Specialist - Associate | IT Effectiveness - User Support Help Desk [N[...]

ProSidian Consulting, LLC; Reston (VA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established consulting firm is seeking a Help Desk Support Service Specialist to provide essential IT support within the Government and Public Services sector. This role involves assisting end-users with technical issues, troubleshooting, and collaborating with senior IT staff. The ideal candidate will have a strong background in IT help desk roles and relevant certifications. Join a dynamic team that values innovation and teamwork, where your contributions will make a significant impact on client operations and service delivery. This is a fantastic opportunity for those looking to grow their careers in a supportive environment.

Benefits

Competitive Compensation

Group Health Insurance

401(k) Retirement Savings Plan

Vacation and Paid Time Off

Pre-Tax Payment Programs

Purchasing Discounts & Savings Plans

Performance Incentives

Employee Referral Bonus Program

Security Clearance Opportunities

Qualifications

• 3+ years of experience in IT help desk roles with relevant certifications.
• Familiarity with system administration and basic network troubleshooting.

Responsibilities

• Provide technical assistance to end-users, including basic troubleshooting.
• Assist in troubleshooting and resolving technical issues with IT staff.

Skills

CompTIA Security+

CISSP

Change Management

Systems Administration

Tier 1, 2, and 3 Technical Support

IT Service Management (ITSM)

Operating System Support

Education

Bachelor’s Degree in IT/Computer Science

Associate Degree or Equivalent Technical Support Experience

Advanced Certifications

Tools

Microsoft Office

Excel

Access

Outlook

PowerPoint

Adobe Acrobat

Data Analytic Tools

Visio

Job description

• Full-time

Company Description

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. ProSidian services focus on the broad spectrum of Enterprise Service Solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | and Human Capital. We help forward-thinking clients solve problems and improve operations.

Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies. Our solution-centric services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and are aligned at the intersections of assets, processes, policies, and people delivering value.

ProSidian clients represent a broad spectrum of industries including but not limited to Aerospace And Telecommunications | Consumer Products, Services, And Retail | Development And Sustainability | DOD/Military | Energy, Resources, & Industrials | Financial Services | Government & Public Services | Information Technology, Media, And Telecommunications | Life Sciences & Health Care | Manufacturing And Operations | Nuclear and Environmental | Professional Services. Learn More About ProSidian Consulting at https://www.prosidian.com.

Job Description

ProSidian Seeks a Help Desk Support Service Specialist - Associate | IT Effectiveness - User Support Help Desk [NPS010015] - DPLH Est.: 2080 Hrs. ST | 0 Hrs. OT on a Exempt [W2] Contract Contingent Basis Engagement Team | Analyst 3 Labor Category - Mid Level Exempt [W2] Professional aligned under services related to NAICS: 541519 - DPLH Est.: 2080 Hrs. ST | 0 Hrs. OT on a Exempt [W2] Contract Contingent Basis located CONUS: Washington, DC, and Reston, Virginia, and the National Information Systems Center (NISC), located in Denver, Colorado. Across The Mid Atlantic Region supporting NPS is responsible for managing national parks and other sites, providing IT and telecom services through their National Information Technology Center.

Seeking Help Desk Support Service Specialist - Associate candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as NPS. This as a Contract Contingent or Contract W-2 (IRS-1099) Position and ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

JOB OVERVIEW

Provide services and support as a Information Technology Center Support (Help Desk Support Service Specialist - Associate) in the Government And Public Services Industry Sector focusing on IT Services Solutions for clients such as The Department of Interior (DOI | NPS) | DOI National Park Service (NPS) Information Resources (IR) Directive Generally Located In CONUS: Washington, DC, and Reston, Virginia, and the National Information Systems Center (NISC), located in Denver, Colorado. and across the Mid Atlantic Region.

Serve as a Help Desk Support Service Specialist - Associate and provide coverage for swim lane tasks primarily considered in alignment with Task 2.4.1 User Support Help Desk related activities to Provide associate-level technical assistance to end-users at the NPS, including basic troubleshooting.

Assist intermediate and senior IT staff in troubleshooting and resolving technical issues.

Qualifications

Desired Qualifications For Help Desk Support Service Specialist - Associate | IT Effectiveness - User Support Help Desk [NPS010015] (NPS010015) Candidates:

Provide associate-level technical assistance to end-users at the NPS, including basic troubleshooting.

Assist intermediate and senior IT staff in troubleshooting and resolving technical issues.

Education / Experience Requirements / Qualifications

Associate-level technical support experience with certifications in relevant fields.

Familiarity with system administration and basic network troubleshooting procedures.

Help Desk Support Service Specialist - Associate Certification Skillset Attributes:

• CompTIA Security+ or CISSP

Help Desk Support Service Specialist - Associate Process Skillset Attributes:

• Best Business Practices
• Change Management

Help Desk Support Service Specialist - Associate Functional Skillset Attributes:

• Systems Administration Expertise
• Tier 1, 2, and 3 Technical Support

Help Desk Support Service Specialist - Associate Technical Skillset Attributes:

• IT Service Management (ITSM)
• Operating System (OS) Support

Help Desk Support Service Specialist - Associate Educational Skillset Attributes:

• Bachelor’s Degree in IT/Computer Science
• Advanced Certifications

Skills Required

Associate degree or equivalent technical support experience

3+ years of experience in IT help desk roles, with certifications

Change management

SOP creation

Additional Information

CORE COMPETENCIES

• Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader
• Leadership – ability to guide and lead colleagues on projects and initiatives
• Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
• Communication – ability to effectively communicate to stakeholders of all levels orally and in writing
• Motivation – persistent in pursuit of quality and optimal client and company solutions
• Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
• Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
• Organization – ability to manage projects and activity, and prioritize tasks

OTHER REQUIREMENTS

• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
• Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
• Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
• Willingness - to constantly learn, share, and grow and to view the world as their classroom

BENEFITS AND HIGHLIGHTS

At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. Our team members receive a comprehensive benefits package that includes Competitive Compensation, Group Health Insurance Health Benefits, 401(k) Retirement Savings Plan Contributions, Vacation and Paid Time off (PTO) Benefits, Pre-Tax Payment Programs, Purchasing Discounts & Savings Plans, a ProSidian Employee & Contractor Referral Bonus Program, Performance Incentives, etc. Our comprehensive benefits package includes a medical, dental and vision plan. Our growing list of benefits currently include the following:

• Competitive Compensation: Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentives
• Group Health Insurance Health Benefits: Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis - Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC (Blue Options Medical Plan Code: PB07840 / Metallic Level: Gold - - bcbsnc.com) and Dental Plan (Ameritas - www.ameritas.com).
• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement. Eligible employees can make before-tax contributions to the 401(k) Retirement Savings Plan to help you save for retirement. Contributions are deducted from pay on a pretax basis. A wide range of investment options are available with a personal financial planner available to assist you. The Plan is a Safe Harbor 401(k) Retirement Savings Plan.
• Vacation And Paid Time Off (PTO) Benefits: The flexibility of Paid Time Off (PTO) lets you set your own priorities. Eligible employees use PTO for vacation, a parent-teacher conference, a doctor’s appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days – 2 weeks | Holidays - 10 Federal Government.
• Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
• Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The ProSidian Corporate Perks Benefit Program - Helping You Do More With Less.
• Security Clearance: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes; oftentimes there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace.
• ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to $5k for all referrals (payments made after new hire has been employed for 90 days) for candidates submitted through our Employee Referral Program.
• Performance Incentives: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes there are performance incentives associated with each new client that each employee works to pursue and support.

ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply

• ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.
• ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.
• Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things with the right way. The pride comes out of the challenge; the reward is excellence in the work. FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON http://www.ProSidian.com/ OR SEND YOUR RESUME’S, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @ PROSIDIAN.COM. ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.

Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital