Help Desk Support Analyst Level 3 Information Technology Lombard, IL

BridgePoint Technologies, LLC; Lombard (IL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Help Desk Support Analyst Level 3 who thrives on helping others and enjoys educating clients about technology. This role involves troubleshooting various tech issues, from networks to applications, while working in a fast-paced environment. The ideal candidate will possess strong customer service skills, advanced knowledge of Windows operating systems, and a passion for technology. Join a dynamic team dedicated to supporting growing businesses and enhancing client experiences. If you're ready to make a difference and grow professionally, this opportunity is for you!

Qualifications

• Experience in customer service roles, especially in tech support.
• Advanced knowledge of Windows OS and networking required.

Responsibilities

• Provide technical support for networks, desktops, and applications.
• Act as an escalation point for Level 1 and Level 2 support.

Skills

Customer Service

Troubleshooting

Windows Operating Systems

Networking

VMWare

Empathy

Job description

PLEASE NOTE THAT WE WILL NOT RESPOND TO APPLICANTS THAT DO NOT FOLLOW THE INSTRUCTIONS AT THE BOTTOM OF THIS JOB POSTING.

If you have experience helping people with their computer issues, then we may have the perfect position for you. Do you also have experience working in a heavily customer service driven field like Retail or Food Services (restaurants), or other experience working customer service driven roles? Please keep reading to determine if you’re a good fit for what we’re looking for in a Help Desk Support Analyst Level 3.

The ideal person we are looking to fill our position loves supporting people when they need help. This is at the core of what we do at BridgePoint Technologies every day. We put the needs of the customer first. Our focus is helping our customers grow their business by solving all their technology challenges. We believe in educating our clients, so they can make better decisions about technology and how best to implement it within their organization.

Since you are still reading, you must be the type of person that loves helping people and enjoy educating those you serve in order to make better decisions. Are you a team player? Specifically, are you the type of team player that appreciates an environment where you are encouraged to be transparent with your peers, and they are open and honest with you in return? Are you hungry for personal and professional growth? Do you love being part of a fast paced environment where you’re surrounded by like-minded driven individuals and supporting companies that are growing at over 20% a year?

Here’s a little bit more about what we’re looking for in a Help Desk Support Analyst Level 3. We are looking for someone that is confident and comfortable when working with clients, with the ability to empathize effectively regarding their request, enabling the successful troubleshooting, diagnosing, and resolution of the issue at hand. We’re looking for someone who can work both proactively and reactively, depending on the needs of the particular situation, on networks, desktops, laptops, applications, phones, tablets, and email. We’re wanting someone who has a passion for an advanced knowledge of Windows operating systems and a strong knowledge of networking and Windows domain environments along with VMWare. We will need you to be the escalation point for Level 1 and Level 2 resources.

In closing, if you are a humble, patient, authentic person that loves working with people as much as you do working with technology, then please follow these instructions carefully as we want to hear from you!

THIS IS AN OPEN BOOK TEST: Please apply with your resume in PDF format with a cover sheet explaining why you think you are a great candidate and please include what you are looking to be paid. Thank you very much for your interest and we look forward to speaking with you soon!