Help Desk Support Analyst

Knape and Vogt Manufacturing Company; Grand Rapids (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

Knape and Vogt Manufacturing Company is looking for a Help Desk Support Analyst to join their IT support team in Grand Rapids. The role involves troubleshooting tech issues, supporting various devices, and ensuring seamless technology operations. The company offers competitive pay, generous benefits, and a supportive work environment.

Benefits

Medical/Dental/Vision benefits starting Day 1

Competitive Pay

Generous Paid Time Off

11 Paid Holidays

401K with Company Match

Tuition Reimbursement

Employee Discount Programs

Bonus and Merit opportunities

Qualifications

• 3 years of Help Desk experience with desktop, laptop, and printer support.
• Intermediate skills in Microsoft 365 and basic understanding of Linux.

Responsibilities

• Install and support PC, laptop, tablet, and mobile hardware and software.
• Maintain inventory of installed software and manage software licensing.
• Document procedures, standards, and best practices.

Skills

Microsoft 365

ITIL principles

VPN troubleshooting

Wi-Fi connectivity

Problem-solving

Education

High School Diploma or GED

Job description

Career Opportunities with Knape and Vogt Manufacturing Company

A great place to work.

Careers At Knape and Vogt Manufacturing Company

Current job opportunities are posted here as they become available.

Are you passionate about solving technical problems and helping people stay connected and productive? We're looking for a Help Desk Support Analyst who thrives on troubleshooting, takes pride in excellent service, and loves diving into all things tech! As a key member of our IT support team, you’ll be the go-to expert for diagnosing and resolving hardware and software issues. From configuring laptops to supporting mobile devices and keeping printers humming — you'll help ensure our technology runs smoothly and our teams stay empowered Enjoy excellent pay and incentives at a company where you will be recognized and rewarded!?

Company Overview:

Knape & Vogt Manufacturing Company has been based in Grand Rapids for over 125 years. We are a global leader specializing in the design, manufacture and distribution of functional hardware, office and healthcare ergonomics and storage-related components for original equipment manufacturers, specialty distributors, hardware chains and major home centers.

What’s In It For You:

• Benefits including Medical/Dental/Vision plus many more starting Day 1
• Competitive Pay
• Generous Paid Time Off
• 11 Paid Holidays
• 401K with Company Match
• Tuition Reimbursement
• Employee Discount Programs
• Bonus and Merit opportunities

What You Will Get To Do:

• Install and support PC, laptop, tablet, and mobile hardware and software
• Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function
• Participate in hardware and software reviews and recommend purchases
• Maintain inventory of installed software, manage software licensing, and create policies and procedures for upgrades
• Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule
• Analyze and make recommendations for hardware and software standardization
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems
• Document procedures, standards, and best practice

What You Will Bring:

• Work Experience: 3 years of Help Desk experience installing and supporting desktop, laptop and printer hardware and software applications, operating systems, and network connectivity
• Education: High School Diploma or GED
• Computer Skills: Intermediate skills in Microsoft 365 (Word, Excel, Outlook, Teams, SharePoint), macOS, basic understanding of Linux, and ITIL principles, VPN troubleshooting, Wi-Fi connectivity issues, the ability to learn ERP systems
• Organizational Skills: Ability to handle multiple priorities efficiently and effectively and problem-solving