Help Desk Support

TEKsystems; Richmond (VA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading provider of technology services is seeking entry-level help desk support personnel. The role involves managing user support requests primarily related to password resets and software configurations. Successful candidates will participate in comprehensive training during their onboarding, followed by hands-on responsibilities, all while enjoying a fully remote work setup.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance (Voluntary)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Qualifications

• Entry-level position requiring basic help desk skills.
• Candidates should be able to assist with password resets and software configurations.
• Training on proprietary software provided.

Responsibilities

• Handle 25-50 tickets daily, focusing on help desk activities.
• Provide support for software implementation and printer issues.
• Participate in on-site training for the first month.

Skills

Help desk support

Password reset

Windows 11

Printer mapping

Printer set-up

Proprietary software

Job description

Description

• Will be handling anywhere from 25-50 tickets per a day -- mostly with password resets, software configs/implementation, printer mapping/set-up, proprietary software support, etc.
• 100% remote -- but training is on-site for the 1st month (6 weeks of training/mentorship)
• Progression will be starting to be hands-on/independent by week 3.
• 3 different shifts (all day-shift):
• 7 AM - 4 PM
• 8 AM - 5 PM
• 9:30 AM - 6:30 PM -- this will be what new folks start on
• Rotating on-call schedule on Saturdays
  
  
  

Skills

Help desk support, password reset, windows 11, printer mapping, printer set-up, proprietary software

Top Skills Details

Help desk support,password reset,windows 11,printer mapping,printer set-up,proprietary software

Additional Skills.

Additional Skills & Qualifications

Experience Level

Entry Level

Pay And Benefits

The pay range for this position is $15.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jul 3, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.