Help Desk Support

Irvine TechNology Corporation; Phoenix (AZ); On-site; USD 43,000 - 52,000; Full time

Job summary

Irvine Technology Corporation is seeking a dedicated IT Help Desk Support Specialist to join their corporate team in Phoenix, AZ. This high-impact role involves providing exceptional technical support to various retail locations and ensuring smooth operations by resolving IT issues. The ideal candidate will have 2 years of help desk experience, familiarity with Microsoft Office, and experience with POS systems. This is a fantastic opportunity to be part of a collaborative team driving retail success nationwide.

Qualifications

• 2 years of IT Help Desk experience in retail environment.
• Familiarity with Microsoft Office suite.
• Basic PC troubleshooting and help desk ticketing experience.

Responsibilities

• Provide daily help desk support to retail stores and end users.
• Log all help desk requests accurately and prioritize them.
• Troubleshoot POS systems and assist with new store setups.

Skills

Troubleshooting

Technical Support

Help Desk Ticketing

Microsoft Office

POS Systems

WAN and VPN Support

Job description

To Apply for this Job Click Here

Help Desk Support

Our client is looking for a dedicated IT Help Desk Support Specialist to join their corporate team and provide exceptional technical support to retail locations and internal users. This is a high-impact role where you’ll be the frontline of IT assistance—resolving issues, maintaining system uptime, and ensuring store operations stay smooth and efficient. It’s a great opportunity for someone who thrives on helping others and enjoys digging into technical challenges.

• Location: Phoenix, AZ
• Compensation: This job is expected to pay about $21-25/hour
• No Visa Sponsorship Available for this role

What You’ll Do:

• Provide daily help desk support to retail stores and end users, ensuring timely and effective resolution of issues
• Log all help desk requests accurately, prioritize based on urgency, and assign them to the appropriate IT staff
• Troubleshoot point-of-sale (POS) systems, software, phone lines, WAN connectivity, and store hardware
• Assist with new store setups, including server configuration, POS deployment, and initial polling
• Learn Level 2 tasks and support procedures to expand technical expertise and support capabilities

What Gets You the Job:

• 2 years of IT Help Desk experience, preferably in a retail or multi-site environment
• Familiarity with Microsoft Office suite (Outlook, Excel, Access, Word, PowerPoint)
• Experience supporting remote users within WAN and VPN environments
• Basic PC troubleshooting and help desk ticketing system experience
• Previous exposure to POS systems and retail technology is a plus

Ready to deliver exceptional IT support and be part of a collaborative team driving retail success? Apply today and help power a technology environment that supports over 1,000 retail locations nationwide.

If we are still actively screening for this role, our AI Recruiter, Avery will email you to schedule a virtual meeting to learn more about your background.

Irvine Technology Corporation (ITC)connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

To Apply for this Job Click Here