Help Desk Support

Staffing Folks; Madison (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

A staffing agency in Madison, Wisconsin is seeking a technical support representative to assist customers with hardware, software, and network issues. The ideal candidate will have at least 2 years of support experience, strong communication skills, and the ability to handle multiple priorities. This role emphasizes customer service and effective problem resolution in a dynamic environment.

Qualifications

• Minimum 2 years of support experience with Windows 10 and Microsoft Office 2019.
• At least 2 years of experience in Network and Printer troubleshooting.
• Typing skills with ability to manage multiple tasks.

Responsibilities

• Provide technical assistance for hardware, software, and network issues.
• Document standard operating procedures for support processes.
• Address diverse customer inquiries in a respectful manner.

Skills

Customer service orientation

Multitasking

Effective communication

Problem-solving

Tools

Windows 10

Microsoft Office 2019

Incident management systems

Job description

Project Description:Provide technical assistance to all customers seeking assistance for hardware, software,application, printing, Network, and Operating System issues. .

Job Knowledge, Skills & Abilities

• Ability to work with diverse customers in a calm, respectful manner to address potentially difficulty situations.
• Ability to manage and work on multiple priorities or projects.
• Ability to document standard operating procedural documentation as it pertains for support procedures, and properly assigning unresolved incidents.
• Ability to effectively multitask and prioritize workload.
• Effective oral and written communication skills.

Top Skills & Years of Experience:

• At least 2 years of support experience with Windows 10, and Microsoft Office 2019
• At least 2 years' experience with Network and Printer troubleshooting
• Must be proficient is typing skills and be able to multi-task.

Nice to have skills:

• Prior Help Desk experience in a call center environment
• Previous experience using Incident and Knowledge base systems
• Desirable to have 2 years support experience with iOS devices