HELP DESK SPECIALIST Syntech

Myfuelmaster; Tallahassee (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Syntech is seeking a Help Desk Specialist to provide basic technical support for FuelMaster software and hardware. The role involves installing, configuring, and instructing customers and distributors, with bilingual English/Spanish a plus.

You will diagnose issues, document steps in CRM, and assist staff as needed. Ideal candidates hold an AA/technical IT training, have strong writing and analytical skills, and are willing to be on call or work various shifts.

Qualifications

• AA degree or technical IT training; relevant experience accepted in lieu of degree.
• Bilingual in English and Spanish is a plus.
• 3–5 years of tenure with prior employers preferred.
• Knowledge of IT concepts, practices, and procedures.
• Strong writing and communication skills.
• Excellent analytical and troubleshooting skills with a results focus.
• Willingness to be on call and/or work shifts when necessary.
• Experience in Systems Administration, SQL servers, or network communication is desirable.

Responsibilities

• Consults with customers on the telephone providing support for FuelMaster software and hardware.
• Troubleshoots and assists users with software and hardware questions.
• Performs diagnostic tests to ensure integrity of FuelMaster setups.
• Provides telephone support for peripheral devices and FuelMaster system components.
• Follows up on open calls to verify resolution of customer problems.
• Documents actions and troubleshooting steps in CRM software.
• Assists both technical and non-technical personnel to resolve customer requests.

Skills

Customer service

Troubleshooting

Writing skills

Analytical thinking

On-call flexibility

Education

AA degree/technical IT training

Tools

CRM software

SQL servers

Networking concepts

Job description

The Help Desk Specialist provides basic technical support (help desk) to include installing, configuring and instruction on FuelMaster software, hardware and firmware to customers and distributors. Bilingual in English and Spanish, a plus!

JOB RESPONSIBILITIES:

• Consults with customers on the telephone providing support in all areas of FuelMaster software and hardware.
• Troubleshoots and assists users with difficulties encountered with software and computer hardware related questions.
• Performs diagnostic tests to ensure integrity of FuelMaster setups.
• Responsible for and able to perform telephone (help desk) support of peripheral devices, including transaction printers, receipt printers, tank monitor connections, communication devices, as well as the FuelMaster system.
• Follows up on assigned open calls to verify resolution of customer problem.
• Documents actions performed and troubleshooting steps completed in CRM software.
• Assists both technical and non-technical personnel to solve customer related issues and work successfully through their requests.

REQUIREMENTS:

• AA degree/technical training in an IT related field; will consider relevant years’ experience in lieu of degree.
• Bilingual in English and Spanish, a plus!
• Requires a consistent and dependable work history, ideally reflecting 3-5 years of tenure with each previous employer.
• Has knowledge of commonly used IT concepts, practices, and procedures.
• Solid communicator with strong writing skills.
• Excellent analytical and troubleshooting skills with a strong focus on results.
• Strong history of positive customer interaction and customer support.
• Willingness to be on call and/or work shifts when necessary.
• Experience in Systems Administration, SQL servers, or network communication is desirable.

CLOSING DATE: 9/25/26

Syntech is a drug and alcohol-free work environmentand Equal Opportunity/Affirmative Action Employer (Minority/Female/Disabled/Veteran)