Help Desk Specialist (Secret Cleare

ZP Group; Centennial (CO); On-site; USD 85,962,000 - 126,078,000; Full time

Job summary

Zachary Piper Solutions is seeking a Help Desk Specialist to support defense communications and secure operational networks. This onsite role is based in Centennial, CO and will provide Tier 1 and Tier 2 technical support in a 24/7 operations environment, helping maintain system availability and mission readiness.

Responsibilities include providing Tier 1/2 support for hardware, software, networking, and connectivity; managing incidents via phone, ticketing, and monitoring systems;

Qualifications

• 2+ years of experience providing Tier 1/Tier 2 technical support.
• Experience supporting Windows environments, enterprise applications, networking, and ticketing systems.
• Bachelor's degree required.
• Active Secret Clearance required and ability to work 24/7 shifts.

Responsibilities

• Provide Tier 1 and Tier 2 support for hardware, software, applications, networking, and connectivity issues.
• Manage and prioritize incidents through phone, ticketing, and monitoring systems with timely resolution.
• Troubleshoot Windows systems, applications, TCP/IP, DNS, VPNs, routing, switching, and secure communications.
• Perform root-cause analysis, track recurring issues, and identify opportunities to improve support processes.
• Document troubleshooting and corrective actions and escalate complex issues to appropriate technical teams.

Skills

Tier 1/2 support

Windows troubleshooting

Networking knowledge

Customer service

Education

Bachelor's degree

Tools

Ticketing systems

Enterprise applications

Job description

Zachary Piper Solutions is seeking a Help Desk Specialist to support mission-critical defense communications and secure operational networks. This position is onsite in Centennial, CO and will provide Tier 1 and Tier 2 technical support in a 24/7 operations environment, helping maintain system availability and mission readiness.

Responsibilities for the Help Desk Specialist Include:

• Provide Tier 1 and Tier 2 support for hardware, software, applications, networking, and connectivity issues.
• Manage and prioritize incidents through phone, ticketing, and monitoring systems while ensuring timely resolution.
• Troubleshoot Windows systems, applications, TCP/IP, DNS, VPNs, routing, switching, and secure communications.
• Perform root-cause analysis, track recurring issues, and identify opportunities to improve support processes.
• Document troubleshooting and corrective actions and escalated complex issues to appropriate technical teams.
• Support mission operations and Systems Integration Laboratory (SIL) activities as needed.

Qualifications for the Help Desk Specialist Include:

• 2+ years of experience providing Tier 1/Tier 2 technical support.
• Experience supporting Windows environments, enterprise applications, networking, and ticketing systems.
• Strong troubleshooting, communication, documentation, and customer service skills.
• Bachelor's degree required.
• Active Secret Clearance required.
• Ability to work in a 24/7 operational environment, including assigned shifts.

Compensation for the Help Desk Specialist Includes:

• Hourly Rate: $30.00 - $44.00/hr depending on experience and shift assignment
• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401(k), and Sick Leave as required by law

Keywords:

#LI-CR2 #LI-ONSITE

Help Desk Specialist, Help Desk, Service Desk, Technical Support, Tier 1 Support, Tier 2 Support, Desktop Support, Windows Support, Network Support, Incident Management, Ticketing Systems, TCP/IP, DNS, VPN, Routing, Switching, Secure Communications, Root Cause Analysis, Network Troubleshooting, Application Support, Mission-Critical Systems, Defense Communications, Systems Integration Laboratory, SIL, DoD, Secret Clearance, 24/7 Operations