Help Desk Specialist (Minneapolis, MN)

Jobgether; Minnesota; Remote; USD 45,000 - 60,000; Full time

Job summary

A talent matching platform is seeking a Help Desk Specialist to provide remote technical support in Minnesota. This role involves troubleshooting hardware and software issues while ensuring clear communication with clients. Candidates should have 1–2 years of experience and preferably an A+ Certification. Competitive salary and comprehensive benefits are offered, alongside opportunities for professional growth.

Benefits

Competitive salary with performance incentives

Paid time off and holidays

Health, dental, vision insurance

401(k) and retirement savings plans

Training and certification support

Qualifications

• 1–2 years of experience in Help Desk or technical support.
• Strong understanding of computers, mobile devices, and IT systems.
• Proficiency in English; experience with Mac systems is a plus.

Responsibilities

• Deliver remote technical support to clients.
• Troubleshoot and resolve hardware, software, and network issues.
• Document support activities and maintain detailed records.

Skills

Technical problem-solving

Customer service

Communication

Organization

Education

A+ Certification

Tools

Office automation software

Remote control tools

Job description

This position is posted by Jobgether on behalf of Teal. We are currently looking for a Help Desk Specialist in Minnesota (USA).

This is a great opportunity for a tech-savvy professional who enjoys solving problems and delivering outstanding customer service. You'll provide remote technical support to small- and medium-sized businesses, ensuring quick resolutions and clear communication. Working within a collaborative team environment, you’ll contribute to critical IT functions and gain exposure to advanced systems and technologies. This role includes participation in an on-call rotation and offers the chance to grow both technically and professionally within a forward-thinking company.

Accountabilities:

• Deliver remote technical support to clients with a focus on clarity, professionalism, and timely resolution.
• Troubleshoot and resolve hardware, software, and network issues across various systems and devices.
• Participate in a rotating after-hours/on-call schedule to provide emergency support.
• Document support activities and maintain detailed records according to internal procedures.
• Communicate effectively with clients, explaining technical issues in a user-friendly manner.
• Collaborate with team members and leadership to meet performance goals and contribute to ongoing improvement.
• Attend team meetings and follow company policies, guidelines, and best practices.

• 1–2 years of experience in Help Desk or technical support
• Strong understanding of computers, mobile devices, and IT systems; ability to diagnose and resolve basic technical issues.
• Familiarity with office automation software, databases, and remote control tools.
• A+ Certification is highly preferred or must be obtained within 120 days (paid training and certification included).
• Customer-first mindset with excellent communication and interpersonal skills.
• Ability to work independently, stay organized, and manage multiple tasks under pressure.
• Proficiency in English; experience with Mac systems is a plus.
• Cool-headed and responsive when facing challenges or urgent support needs.

• Competitive salary with performance-based incentives.
• Comprehensive benefits: paid time off, holidays, health, dental, vision, life, and disability insurance.
• 401(k) and retirement savings plans.
• Training and certification support, including paid A+ Certification preparation.
• Professional growth opportunities through ongoing development and real-world experience.
• Collaborative and inclusive work culture focused on innovation and team support.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
It compares your profile to the job’s core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

#LI-CL1